Sorry, something went wrong there. Try again.

  • Resolved LaMpiR

    (@lampir)


    3 years, 2 months ago

    Hi.

    So, I have been getting the message that I need to upgrade to GA4. Fine. But, it couldn’t be done. I choose my profile and then it asks for additional acccess and then I get the error “Sorry, something went wrong there. Try again.”. I have disconnected the profile from the website, tried again, but the same error.

    Any reason on why is this happening?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    3 years, 2 months ago

    Hello @lampir thanks for getting in touch. Sorry to hear you are facing this issue. I’d be happy to look into this for you if you could share the information below:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. If you perform a Site Kit reset and try setup once more do you still see the same?
    3. Do you see any console errors when encountering this message?

    Let me know if you have any questions on the above.

    Thread Starter LaMpiR

    (@lampir)

    3 years, 2 months ago

    Hi. Thank you for the quick reply.

    1. I have submitted the info per form.
    2. Yes, the same error.
    3. No, no console errors.

    Here is the picture on how it the error looks:

    https://ibb.co/MSs9shJ

    Plugin Support Adam Dunnage

    (@adamdunnage)

    3 years, 2 months ago

    @lampir Thank you for sharing the information. I can see you have several active plugins on your site. You can first check for any potential plugin conflicts by following the steps here. These steps will highlight any conflicts if there are any.

    I would also recommend checking for any browser extension conflicts. you can temporarily disable browser extensions and test your Site Kit setup. Browser extensions can be accessed in Chrome by going to chrome://extensions/.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    3 years, 2 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

    Thread Starter LaMpiR

    (@lampir)

    2 years, 9 months ago

    Hi. I apologise. I still have this problem.

    I have tried the “Troubleshooting Mode” and I still have the problem. I have switched to the 22 theme from WordPress, but the problem still remains.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    2 years, 8 months ago

    @lampir Apologies for the delayed response. Can I check if you are still facing issues with this?

    Thread Starter LaMpiR

    (@lampir)

    2 years, 8 months ago

    Yes, the problem is still here.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    2 years, 8 months ago

    @lampir When attempting set up from a Chrome browser incognito window can you share the URL you land back on where you see this error, along with any browser console errors from the same page? Alternatively you can share a screen recording of your experience using a service such as Loom or RecordIt. You can share this privately using the form suggest above when sharing your Site Health information.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    2 years, 7 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 9 replies - 1 through 9 (of 9 total)

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