some functions are missing

  • Resolved FabriSS

    (@fabriss)


    1 year ago

    Hi, I don’t know if it’s possible to do it because I didn’t find any instructions in your guide, so I’m asking you directly:

    • Is it possible to use the live chat as a shortcode in a specific page instead of having a widget?
    • Is it possible to disable attachment uploading and video recording?
    • Is it possible to make the agents’ backend screen available also in a frontend page, so as not to have the agent access the wordpress backend?

    thanks for your answers

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  • Thread Starter FabriSS

    (@fabriss)

    1 year ago

    I sent this request directly to the developer’s email. The following is the response I received, which I make available for other users:

    Hi Fabrizio,
    Good Day! Thanks for contacting us.
    1. Currently, we are providing the live chat option on the site frontend as a widget option only.
    2. Currently, there is no option available to disable the attachment uploading and video recording option on the chat widget.
    3. We are not allowing any dashboard creation on the front end for agents to access the live chat.
    Hope this clarifies! Please feel free to contact us if you need further assistance.
    Regards,
    Akash,
    ELEX Customer Happiness Team

Viewing 1 replies (of 1 total)

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  • Last reply from: FabriSS
  • Last activity: 1 year ago
  • Status: resolved