Slider bug

  • Resolved Andreas

    (@deksar)


    4 months, 1 week ago

    Hello, we’re managing a NGO for a volunteer Children Association. We have a weird issue on our website: oncecocuklar.org.tr

    We use Sina slider there, only first slider has correct title and button, but the next sliders have them disappearing.

    Any feedback would be much appreciated!

    Regards.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author shaonsina

    (@shaonsina)

    4 months, 1 week ago

    Hello,

    You didn’t mention the “widget name/slider name”.

    Anyway, maybe you didn’t create the templates the proper way. When creating the slide templates, make sure all the SECTION(s) of the templates should be FULL WIDTH and don’t use HEIGHT. If you need WIDTH and HEIGHT of the SLIDER, then you can set them from the SLIDER (Sina Content Slider) Style Tab.

    Hope your issue will be solved.

    Thanks,

    Thread Starter Andreas

    (@deksar)

    4 months, 1 week ago

    Hello, thank you for your response.

    I use: Sina Extension for Elementor ver. 3.7.2 and the homepage has Sina Banner Slider widget.

    The issue is suddenly happened, haven’t changed anything on my design. Could you please kindly just check the homepage slider, in order to understand the issue?

    Here: https://oncecocuklar.org.tr

    As you see, the first page of the slider seems fine but the next, any other slider pages get title and button disappeared.

    Any help would be much appreciated, thank you so much!

    Andreas

    • This reply was modified 4 months, 1 week ago by Andreas.
    Plugin Author shaonsina

    (@shaonsina)

    4 months, 1 week ago

    Hello,

    If you didn’t change anything, then how can create the issue?

    Since we can’t check the settings of the slider (how you have setup) we can suggest you that deactivate all of the plugins except Elementor and Sina Extension, then check.

    If still has issues, then check the console error.

    If there has any errors from our plugin, take a screenshot and provide us.

    Thanks,

    Thread Starter Andreas

    (@deksar)

    4 months, 1 week ago

    Thank you for your response.

    Yes I definitely didn’t change anything, but maybe an auto-update on a plugin did this?

    I deactivated all the plugins except Elementor and Sina extension, the issue still persists.

    Checked the console, no error is given there. Could you suggest me anything else to track down the issue?

    The templates are FULL WIDTH, and no HEIGHT used.

    • This reply was modified 4 months, 1 week ago by Andreas.
    Plugin Author shaonsina

    (@shaonsina)

    4 months, 1 week ago

    Hello,

    You can create a support ticket on our support desk to detect the issue: https://sinaextra.com/support/

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)

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