Site Kit Error Message

  • Resolved Christopher

    (@compudevit)


    3 years, 8 months ago

    Cannot read properties of null (reading 'triggerTourForView')

    in FeatureTours
    in FeatureToursDesktop
    in RestoreSnapshots
    in ErrorHandler
    in StrictMode
    in Root

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    3 years, 8 months ago

    Hi @compudevit Thanks for reaching out. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Do you see this error consistently on the Site Kit dashboard, or was this a one time occurrence?
    3. When checking the Site Kit dashboards from a Chrome browser incognito window do you see any browser console errors on the same screen where this error appears? If so please share any such errors.

    Let me know if you have any questions with the above.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    3 years, 8 months ago

    @compudevit Just checking in here to see if you are still experiencing this issue on your site. If so can you please share the information requested previously.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    3 years, 8 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)

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