Shortcode throws blank screen

  • Resolved tradesouthwest

    (@tradesouthwestgmailcom)


    6 years, 6 months ago

    Have tried putting shortcode for wp_stripe_plaid into Avada Fusion Builder and then tried Classic editor and then tried Block editor. None of the above seem to parse the shortcode. All text and all content on the page goes blank but anything else shows (header, footer). Once I remove the shortcode, the page works good for displaying all other content.

    Have you seen any issues with the shortcode or is there an update for this plugin. There are some composer files in the plugin folder which may lead me to believe that this is on Github. Is there an updated version or are the developers planning on bring this plugin up to speed?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author justinwhall

    (@jwind)

    6 years, 6 months ago

    Hey there.

    Can you put the shortcode in something other than Avada Fusing Builder and send along an example? Classic editor in the “text” tab or on gutenberg is fine.

    Also, can you assure debug is enabled and locate your error in wp-content/debug.log?

    Thread Starter tradesouthwest

    (@tradesouthwestgmailcom)

    6 years, 6 months ago

    Thanks for the fast response on this. Here is what I came up with.

    Already tried the shortcode in all three editor types. Even tried to isolate it by putting it on the page by itself.

    The only error is related to HubToWord ExtendSearch:
    Undefined variable: search_label in /home/ipsunpower/staging/1/wp-content/themes/Avada-Child-Theme/functions.php on line 196

    Thread Starter tradesouthwest

    (@tradesouthwestgmailcom)

    6 years, 6 months ago

    Also RS Diags text view: https://www.staging1.ipsunsolar.com/?system_diagnostic_194a5ecf55=18plP1B3Id2imXopKfMcqkqDsNcltxZR

    Thread Starter tradesouthwest

    (@tradesouthwestgmailcom)

    6 years, 6 months ago

    Looks like I can get back the page by removing the ‘not’ conditional from line 204 in public/class-wp-stripe-plaid-public.php

    But even if I turn on or off, the Form Visablility it will do the same thing, that is: throw a “Login to make a payment” message on the page.

    I have also tried several states of logins, i.e., Admin, Subscriber, Author, etc.

    P.S. Visibility is misspelled and the wording “Require users to be logged in to make a payment.” is very ambiguous as to what the Yes, No are doing.

    ()No
    ()Yes
    Does this mean user is required to be logged in or does this lead someone to believe that the form is visible if you click Yes and not visible if you click No?

    Hope this is helpful in translations.

    Thread Starter tradesouthwest

    (@tradesouthwestgmailcom)

    6 years, 6 months ago

    Commenting out line 215 fixes it but not sure if this will work in production or not.

    //Wp_Stripe_Plaid_Public::get_all_stripe_customers( false );

    Plugin Author justinwhall

    (@jwind)

    6 years, 6 months ago

    I’m not sure I quite follow. I can answer this though. “Require users to be logged in to make a payment.” If you check yes, it means “yes, you require the user to be logged in”. If you check “no”, it means “no, you don’t require the user to be logged in.

    Have you tried with the default WordPress theme to assure there are no theme conflicts? Disabled other plugins?

    If you comment out line 215 I can’t say for sure what will happen but I’d suspect that you’d create a new customer with every transaction.

    Thread Starter tradesouthwest

    (@tradesouthwestgmailcom)

    6 years, 6 months ago

    Yes, Justin. We tried new theme (twentysixteen) and have this on a staging site so we were able to disable all plugins, one at a time even. The logging is not showing anything whatsoever for this plugin. And we get no errors even with WP_DEBUG on.

    The issue is that the shortcode will not show any form fields, or anything, for that matter, on the page. (unless line 215 is commented out)

    I will track the function on line 215 to see where and what it is doing. Maybe there is an answer there. It maight be a “path” issue with the site being on a staging site, maybe? Not sure if that should matter but I will keep you posted if I find anything.

    Plugin Author justinwhall

    (@jwind)

    6 years, 6 months ago

    Line 215 just checks to see if you want to require users to log in or not. If you do, it requires you be logged in to see the form.

    Thread Starter tradesouthwest

    (@tradesouthwestgmailcom)

    6 years, 6 months ago

    Hmm, I did get this plugin to work. Apparently there is some glitch in an outdated extension WP RSS Aggregator – Excerpts and Thumbnails. It took many tries to find the culprit due to cache on Siteground.

    You can mark this as completed/resolved.

Viewing 9 replies - 1 through 9 (of 9 total)

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