SFTP exec failed: Unable to list files in /live/export/asn
Failed to open the file – /home/characterp/public_html/wp-content/uploads/ast-csv-file/tracking-2025-10-21.csv
Hi @robadeedoo123,
The SFTP connection issue is not related to the Advanced Shipment Tracking PRO plugin.
If you purchased the plugin from zorem.com, please contact our support team here:
👉 https://www.zorem.com/my-account/contact-support/
If you purchased it from WooCommerce.com, please contact support here:
👉 https://woocommerce.com/my-account/contact-support/#contact-us
Best Regards,
Gaurav
I already logged 2 support requests via woo commerce and they said you would respond but I heard nothing back and logged the tickets several days ago. Which was the same for the previous ticket I logged as well. Then you released a plugin update which fixed the fatal error. This time it just won’t work for some reason.
For the 3rd time I have logged a ticket via woocommerce. Please confirm you have received this ticket and when I can expect a response?
Hi @robadeedoo123,
Yes—we received your WooCommerce.com ticket and replied to [ email deleted, do not post emails again ] Please check your spam/junk folder in case it landed there.
If you still don’t see it, reply here with an alternate email (or forward the ticket ID) and I’ll resend our response right away.
Best Regards,
Gaurav
Please do not post email addresses on this site again.
@robadeedoo123
For pro or customer support, please contact the developer on their site. This includes pre-sales information.
As the developer is aware, customers may not be supported on this site.
https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products
