Settings dont work

  • Resolved Janine

    (@blapps)


    3 years, 4 months ago

    It seems that both settings have no effect:

    • Send a confirmation email = no -> still sends an email
    • Redirect to this URL after clicking in the email -> does not work when an URL is set. There is a custom message shown instead
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    3 years, 4 months ago

    Hi @blapps,

    Please check if you have not set a workflow automation that automatically send the mail once a contact has subscribed.

    Could you please provide a screenshot of the custom message shown, and the url of your website so I can make some tests ?

    Looking forward to hearing from you.

    Best Regards

    Thread Starter Janine

    (@blapps)

    3 years, 4 months ago

    Hey,

    I dont have set any automation. This is my website’s setting:

    Thread Starter Janine

    (@blapps)

    3 years, 4 months ago

    wandernsteiermark.at is the URL, the form pops up after some seconds scrolling down.

    quellpunkt

    (@quellpunkt)

    3 years, 3 months ago

    Just found this: I guess that’s the same issue I experienced (https://wordpress.org/support/topic/update-model-userr-ecord-in-database/).

    There is information stored in the database and if you already subscribed with your email address and then change the redirect URL it will not be stored in the DB if you subscribe again.

    Deleting the DB entry and the resubscribe worked (tried that) but is not a good solution. With new emails that shoudl work too. The redirect URL and other information should be overwritten in the existing DB record.

    Plugin Support alexisbienayme

    (@alexisbienayme)

    3 years, 3 months ago

    Hi @blapps,

    Apologies for the delay. I made some tests, and it worked fine. I was redirected on these pages correctly.

    Also, on the WordPress plugin, you must select a confirmation mail. If you do not wish to send a confirmation mail, you can create a form through your account and disable the confirmation mail.

    This topic might help you : How to create a form

    Best Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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