• Resolved qwebbeheer

    (@qwebbeheer)


    Good evening

    today i have the wpml plugin and on two pages there is an error that i cannot (yet) solve.

    the product banner is still beautiful
    Dutch site is OKE
    teutonsports.nl

    The English site is not OK
    teutonsports.nl/en

    the same on the shop page
    Dutch is okay
    teutonsports.nl/shop

    the english gives and wrong

    I use astra theme pro and wpml, all the recent versions (inc woocommerce)

    Do you know which function I still have to activate to get it correct?
    We searched all afternoon but no solution was solved

    thanks in advance

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This is not likely a WooCommerce issue, as the site is working in your main language (Dutch).

    This is likely caused by a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by looking at your site

    To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://wordpress.org/plugins/meks-quick-plugin-disabler/

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://wordpress.org/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

    You can also contact the wpml support team about this, as they would likely have more insight.

    Hopefully that helps! Have a great one!

Viewing 1 replies (of 1 total)

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