Same error all sites

Resolved

(@ddeveny)

Hi receiving the same error across all sites we use this plugin on

[INFO] BackWPup 3.10.0; A project of Inpsyde GmbH
[INFO] WordPress 5.9.3 on https://carvo.com.au/
[INFO] Log Level: Normal 
[INFO] BackWPup job: Carvo-Daily
[INFO] Logfile is: xxxxxxxxxxxxxxxxxxxxx
[INFO] Backup file is: xxxxxxxxxxxxxxxxxxxxxxx
[18-May-2022 04:06:34] 1. Try to backup database …
[18-May-2022 04:06:34] Connected to database xxxxxxxxxxxxxx on localhost:3306
[18-May-2022 04:06:34] Added database dump "xxxxxxxxxxxx" with 8.29 MB to backup file list
[18-May-2022 04:06:34] Database backup done!
[18-May-2022 04:06:34] 1. Trying to make a list of folders to back up …
[18-May-2022 04:06:35] Added "wp-config.php" to backup file list
[18-May-2022 04:06:35] 2897 folders to backup.
[18-May-2022 04:06:35] 1. Trying to create a WordPress export to XML file …
[18-May-2022 04:06:37] Check WP Export file …
[18-May-2022 04:06:37] WP Export file is a valid WXR file.
[18-May-2022 04:06:37] Added XML export "xxxxxxxxxxxxxxxxxxxxxxxx" with 3.27 MB to backup file list.
[18-May-2022 04:06:37] 1. Trying to generate a file with installed plugin names …
[18-May-2022 04:06:37] Added plugin list file "xxxxxxxxxxxxxxxxxxxxxx" with 2.44 KB to backup file list.
[18-May-2022 04:06:37] 1. Trying to generate a manifest file …
[18-May-2022 04:06:37] Added manifest.json file with 3.07 KB to backup file list.
[18-May-2022 04:06:37] 1. Trying to create backup archive …
[18-May-2022 04:06:37] Compressing files as PclZip. Please be patient, this may take a moment.
[18-May-2022 04:07:45] ERROR: PclZip archive add error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
[18-May-2022 04:07:45] ERROR: PclZip archive add error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
[18-May-2022 04:07:45] ERROR: Cannot create backup archive correctly. Aborting creation.
[18-May-2022 04:07:47] 2. Trying to create backup archive …
[18-May-2022 04:07:47] Compressing files as PclZip. Please be patient, this may take a moment.
[18-May-2022 04:08:49] ERROR: PclZip archive add error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
[18-May-2022 04:08:49] ERROR: PclZip archive add error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
[18-May-2022 04:08:49] ERROR: Cannot create backup archive correctly. Aborting creation.
[18-May-2022 04:08:49] 3. Trying to create backup archive …
[18-May-2022 04:08:49] Compressing files as PclZip. Please be patient, this may take a moment.
[18-May-2022 04:09:49] ERROR: PclZip archive add error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
[18-May-2022 04:09:49] ERROR: PclZip archive add error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
[18-May-2022 04:09:49] ERROR: Cannot create backup archive correctly. Aborting creation.
[18-May-2022 04:09:49] ERROR: Step aborted: too many attempts!
[18-May-2022 04:09:49] 1. Trying to send backup file to S3 Service …
[18-May-2022 04:09:49] Connected to S3 Bucket "xxxxxxxxxxxxxxxx" in xxxxxxxxxxxxx
[18-May-2022 04:09:49] Checking for not aborted multipart Uploads …
[18-May-2022 04:09:49] Starting upload to S3 Service …
[18-May-2022 04:10:02] Backup transferred to https://xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.zip.
[18-May-2022 04:10:02] One file deleted on S3 Bucket.
[18-May-2022 04:10:02] One old log deleted
[18-May-2022 04:10:02] ERROR: Job has ended with errors in 208 seconds. You must resolve the errors for correct execution.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

happyAnt
(@duongcuong96)

3 years, 10 months ago

@ddeveny
Please send us your server info at BackWPUp-> Settings -> Infomation tab -> press Get Debug Info
also, did you try another backup extension like Tar instead of zip?

Thread Starter ddeveny
(@ddeveny)

3 years, 10 months ago

WARNING: File name “wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/product-button–product-category-list–product-image–product-price–product-rating–product-sale-b–e17c7c01.js” is too long to be saved correctly in TarGz archive!

ERROR: Job has ended with errors in 98 seconds. You must resolve the errors for correct execution.

Thread Starter ddeveny
(@ddeveny)

3 years, 10 months ago

WordPress version: 5.9.3
BackWPup version: 3.10.0
PHP version: 7.4.29 (64bit)
MySQL version: 5.7.38
cURL version: 7.83.1
cURL SSL version: OpenSSL/1.1.1o
WP-Cron url: https://carvo.com.au/wp-cron.php
Server self connect: Response Test O.K.
Document root: /home/dave/public_html
Temp folder: /home/dave/public_html/wp-content/uploads/backwpup-4d1b51-temp/
Log folder: /home/dave/public_html/wp-content/uploads/backwpup-4d1b51-logs/
Server: Apache
Operating System: Linux
PHP SAPI: cgi-fcgi
Current PHP user: dave
Maximum execution time: 30 seconds
BackWPup maximum script execution time: 30 seconds
Alternative WP Cron: Off
Disabled WP Cron: Off
CHMOD Dir: 0755
Server Time: 3:48
Blog Time: 03:48
Blog Timezone:
Blog Time offset: 0 hours
Blog language: en-AU
MySQL Client encoding: utf8
PHP Memory limit: 512M
WP memory limit: 40M
WP maximum memory limit: 512M
Memory in use: 133.00 MB
Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, filter, ftp, gd, hash, iconv, imap, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zlib

happyAnt
(@duongcuong96)

3 years, 10 months ago

@ddeveny
in your “Loaded PHP Extensions”, PHP zip extension is missing, please contact the hoster and tell them to install the PHP-zip module, then after that, the backup zip should work correctly.
I hope my answer could help!

Viewing 4 replies - 1 through 4 (of 4 total)

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