RSVP button not working

Resolved yves.saintlary
(@yvessaintlary)

3 months, 1 week ago

Hi,

I have an issue on a website that offers RSVPs.

Here is the error message that appears in the console when I click on a RSVP button:

Uncaught TypeError: can’t access property “show”, tribe.tickets.loader is undefined

The error is found in the rsvp-manager.js file of the plugin.

WordPress and the Event Plugin are up to date.

Best Regards,

Yves

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Support tristan083
(@tristan083)

3 months, 1 week ago

HI @yvessaintlary ,

Thank you for reaching out.

To help us better understand the situation, could you please share the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to adhere to the WordPress Forum Guidelines.

Looking forward to helping you with this one.

Thread Starter yves.saintlary
(@yvessaintlary)

3 months, 1 week ago

Hi,

Thank you for your answer.

Here is the page of a test RSVP: https://tinyurl.com/5b3dk9ca

But still, you will need to log in to RSVP…

Plugin Support Darian
(@d0153)

3 months, 1 week ago

Hi @yvessaintlary

Could you please let us know if you’re currently using any caching plugin or server-side caching? If so, we recommend temporarily disabling it to see whether that resolves the issue.

If the behavior persists after doing so, it’s possible that a plugin or theme conflict may be involved. In that case, we suggest running a conflict test on a staging copy of your live site to avoid impacting your production environment. You can follow the steps outlined in this guide:
https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Please let us know how it goes, and we’ll be happy to assist further based on your findings.

Thread Starter yves.saintlary
(@yvessaintlary)

3 months, 1 week ago

Hi Darian,

I disabled all plugins but “Event Tickets” and “The event calendar”.

I still see the issue. Please find a link to open a screenshot of the errors showing up on the console: https://postimg.cc/VS6N9bzk

Yves
Plugin Support tristan083
(@tristan083)

3 months, 1 week ago
Hi @yvessaintlary ,

Thank you for your message, and we’re sorry to hear of the continued difficulties despite disabling third-party plugins.

For us to understand and learn more about your setup, could you provide the version of the following?
1. PHP
2. WordPress
3. The Events Calendar
4. Events Calendar Pro (if using)
5. Event Tickets
6. Event Tickets Plus (if using)
7. Theme and Version
Thread Starter yves.saintlary
(@yvessaintlary)

3 months, 1 week ago
Hi,

Here are the informations:
- php: 8.4.12
- WordPress: 6.9
- The Events Calendar: 6.15.14
- Events Calendar pro: none
- Event Tickets: 5.27.3
- Event Tickets plus: 6.9.0
- Theme: Riverbank Version: 1.0.15
Best,

Yves
Plugin Support Darian
(@d0153)

3 months, 1 week ago

Hi @yvessaintlary

Thanks for your message. Unfortunately, we cannot provide support in this forum for premium users.

For us to help you better, please open a Support Ticket on our Help Desk.

You’ll hear from one of my colleagues soon!
derrickbarnettbrandco
(@derrickbarnettbrandco)

3 months, 1 week ago
I am a premium user and have been getting the same javascript error in the console when using WP core 6.9.0, when I downgrade to WP 6.8.3, I do not see the javascript issue.

Site Info:
- php: 8.2
- WordPress: 6.9.0 (does not work) 6.8.3 (does work)
- The Events Calendar: 6.15.14
- Events Calendar pro: 7.7.12
- Event Tickets: 5.27.3
- Event Tickets plus: 6.9.0
- Theme: Custom Theme
- I can provide a specific URL if that would be helpful
- This reply was modified 3 months, 1 week ago by derrickbarnettbrandco.
Thread Starter yves.saintlary
(@yvessaintlary)

3 months, 1 week ago

Hi @derrickbarnettbrandco

Great to hear. Can you confirm that this RSVP function works with WP 6.8.3? Not only the error console disappearing?

Thank you

derrickbarnettbrandco
(@derrickbarnettbrandco)

3 months, 1 week ago

Hi @yvessaintlary – I can confirm that the RSVP function works in 6.8.3

The console error is not present and the RSVP modal launches and I am able to submit the form.

Thread Starter yves.saintlary
(@yvessaintlary)

3 months, 1 week ago

Hi,

I confirm that downgrading to 6.8.3 has restored the RSVP function.

@d0153 @tristan083 Can you please investigate this further?

Best,

Yves

Plugin Support tristan083
(@tristan083)

3 months, 1 week ago

Hi @yvessaintlary ,

Thank you for your message.

For us to better assist you and adhere to the WordPress Forum Guidelines regarding premium users, please open a Support Ticket on our Help Desk.

Plugin Support Darian
(@d0153)

3 months, 1 week ago

Hi there,

It looks like we haven’t heard back from you in a while, so I’ll go ahead and close this thread for now. If you need further assistance, feel free to open a Support Ticket on our Help Desk.

derrickbarnettbrandco
(@derrickbarnettbrandco)

3 months, 1 week ago

@d0153 – I did create a support ticket a few days ago and have not heard anything from your team. This issue is still not resolved for me.

Plugin Support Darian
(@d0153)

3 months ago

@yvessaintlary

I’ve just checked your ticket and can see that one of my colleagues is already assisting you and is currently awaiting your response.

If you have any other questions or concerns, feel free to reach out by submitting a new ticket through our Help Desk.

Have a great day!

Viewing 15 replies - 1 through 15 (of 15 total)

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