• Resolved Ben

    (@benbornschein)


    With one of your latest updates, these settings are applied and causing massive trouble. In many cases, especially in the EU, YouTube videos, for example, are initially blocked and then unblocked with one click. Here is more than just an iframe in the container of “.ast-oembed-container” and due to your new settings, the design of these elements is destroyed.

Viewing 15 replies - 1 through 15 (of 22 total)
  • Hi @benbornschein,

    Please check this thread. Is what you mentioned above related to what was discussed in that thread?

    If it is different, could you please share with us the steps to replicate it?

    Kind regards,
    Herman 😊

    Thread Starter Ben

    (@benbornschein)

    Hi Herman, you can see the problem here: https://theme.astra.pandas-playground.com/

    The problem is, as already mentioned, this rule:

    body .ast-oembed-container * {
        position: absolute;
        top: 0;
        left: 0;
        width: 100%;
        height: 100%
    }

    Because of this rule, the video looks like this:

    Without this rule, it looks like this:

    But you have another issue as well, which could relate to your linked thread. The embedded code is somehow placed twice in the theme.

    This only happens with Astra, no other theme has this issue.

    • This reply was modified 2 years, 4 months ago by Ben. Reason: Updated the last image
    Thread Starter Ben

    (@benbornschein)

    Repost, because the image links do not work anymore:

    Hi Herman, you can see the problem here: https://theme.astra.pandas-playground.com/

    The problem is, as already mentioned, this rule:

    body .ast-oembed-container * {
        position: absolute;
        top: 0;
        left: 0;
        width: 100%;
        height: 100%
    }

    Because of this rule, the video looks like this:

    Without this rule, it looks like this:

    But you have another issue as well, which could relate to your linked thread. The embedded code is somehow placed twice in the theme.

    This only happens with Astra, no other theme has this issue.

    • This reply was modified 2 years, 4 months ago by Ben. Reason: Fixed images
    • This reply was modified 2 years, 4 months ago by Ben. Reason: Fixed images

    Hi @benbornschein,

    Thanks for the detail. What plugin are you using? Is it available in the repo? I would like to try to replicate it.

    I look forward to hearing from you.

    Kind regards,
    Herman 😊

    Thread Starter Ben

    (@benbornschein)

    Hi Herman, it’s not available via the repo, but I can provide you a license. Please contact me via https://borlabs.io/support/
    I will monitor the ticket system and will find your ticket (or you can post your ticket id here) and send you everything you need. Thank you very much!

    Best regards, Ben

    • This reply was modified 2 years, 4 months ago by Ben.
    • This reply was modified 2 years, 4 months ago by Ben.

    Hi Ben,

    Just noticed that you are actually the plugin’s author 😁. Thanks a lot for your effort. I have just submitted a ticket thru the form in the Support page above. The ticket ID is 25846.

    Kind regards,
    Herman 😊

    Thread Starter Ben

    (@benbornschein)

    Thanks Herman, I have just replied to your ticket with everything you need πŸ™‚

    Hi Ben,

    Thanks for that. Unfortunately, we don’t get your email. There’s no reply in the same email, the automated one, we received from your system yesterday. Trying to search the same email address with no luck. I would say that we tried anything to track it down but it seems your reply never reached our Support Portal.

    Do you have any idea?

    Kind regards,
    Herman 😊

    Thread Starter Ben

    (@benbornschein)

    Hi Herman,

    can you use an alternative mail address like Gmail? It’s also recommended not to use a mail address that’s ends in another ticket system.

    Update: your Google Mail server is blocking/filtering our mails.

    • This reply was modified 2 years, 4 months ago by Ben.
    • This reply was modified 2 years, 4 months ago by Ben.

    Hi Ben,

    We are actually using Google service.

    Anyway, let me check with our concerned team to find out why your email gets blocked. I just wondered why the automated reply can go through but not your reply.

    I will keep you updated!

    Kind regards,
    Herman 😊

    Hi again Ben,

    I just responded to the automated email and provided my email address.

    Kind regards,
    Herman 😊

    Thread Starter Ben

    (@benbornschein)

    Hi Herman,

    I have responded to your personal mail address.

    Best regards,
    Ben

    Hi Ben,

    I sent you an email regarding this yesterday and followed by one of our dev team members. As explained in the email, we will need something from your side in order to fix the issue in a proper way.

    Please check your inbox and reply back to us. Apart from that, please let us know here if you don’t get our emails.

    Thanks for your support and cooperation.

    Kind regards,
    Herman 😊

    Thread Starter Ben

    (@benbornschein)

    Hi Herman,

    I have already replied to your colleague.

    Best regards
    Ben

    Hi @benbornschein,

    Astra v4.5.2 we released recently has the fix for this issue. We apologize for any inconvenience caused by the delay and sincerely appreciate your cooperation in working with our team to address this issue.

    Once you confirm the fix, please mark this thread as Resolved.

    Kind regards,
    Herman 😊

Viewing 15 replies - 1 through 15 (of 22 total)

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