Response error from server (code=500)

  • Jeff C

    (@12steprecovery)


    1 month ago

    I don’t seem to be able to do a full scan without an error like this occurring 

    Errors - Please report errors occuring here to our plugin support forum at WordPress.org
    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'.
    </p>
    </body></html>

    I have a server with 512M memory available etc. See the php.ini file 

    ; cPanel-generated php ini directives, do not edit
    ; Manual editing of this file may result in unexpected behavior.
    ; To make changes to this file, use the cPanel MultiPHP INI Editor (Home >> Software >> MultiPHP INI Editor)
    ; For more information, read our documentation (https://go.cpanel.net/EA4ModifyINI)

    display_errors = Off
    max_execution_time = 600
    max_input_time = 600
    max_input_vars = 1000
    memory_limit = 512M
    post_max_size = 100M
    session.gc_maxlifetime = 1440
    session.save_path = "/var/cpanel/php/sessions/alt-php83"
    upload_max_filesize = 50M
    zlib.output_compression = Off
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Marcel Gleis

    (@mgleis)

    4 weeks ago

    I’m sorry about that. The error message says the process took too long. That’s strange, since I intentionally designed the plugin to prevent this error. Your settings are all perfectly fine as well.

    Could you tell me which hosting provider you’re using? Do you happen to have any error logs you could share?

    Best regards, Marcel

    Thread Starter Jeff C

    (@12steprecovery)

    3 weeks, 3 days ago

    We’re with Ultahost which uses cPanel and Litespeed.  

    Errors – Please report errors occuring here to our plugin support forum at WordPress.org

    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
    </p>
    </body></html>

    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
    </p>
    </body></html>

    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
    </p>
    </body></html>

    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
    </p>
    </body></html>

    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
    </p>
    </body></html>

    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
    </p>
    </body></html>

    Response error from server (code=500)
    <html><head><title>500 Internal Server Error</title><style>@media (prefers-color-scheme:dark){body{background-color:#000!important}}</style></head><body>
    <h2>Request Timeout</h2>
    <p>This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.
    </p>
    </body></html>

    Loading...

    Scanning your WordPress system…

    Scanning can take some time. You will be redirected automatically to the analysis results.

    Please do not close this window.

    ✓ Phase 1: Scan for Files
    ✓ Phase 2: Determine File Sizes
    ✓ Phase 3: Determine Dir Sizes
    Phase 4: Determine Dir Recursive Sizes — Scanning dir: product-fields
    Phase 5: Determine Dir Counts
    Phase 6: Determine Dir Recursive Counts
    Phase 7: Determine Last Modified Date
    Phase 8: Determine WP Core Files
    Phase 9: Finish Data Collection

    That’s a copy and paste of the page. There are no errors in the error_log that refer to this though there have been other errors recently.

Viewing 2 replies - 1 through 2 (of 2 total)

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