How I wish if anyone could help me with the above question. Thank you in anticipation.
Hi @rossiback
I was facing the same issue few months back, users were getting the password reset link via email, but when they were clicking on the link it was going to the same page.
How I’ve resolved the issue?
For me the issue was related to Caching if you’re using Redis, Varnish Cache, W3TC then try to disable that and check it’ll work.
In addition to @princebhalani143’s suggestion, that sounds like symptoms I’ve seen with security/login-protection plugins, so those would be worth trying to (temporarily) disable too. If neither of those help, I have a general Woo password-reset troubleshooting guide here.
Plugin Support
Yuki K a11n.
(@yukikatayama)
Automattic Happiness Engineer
Adding to that, this usually is a caching error. You can ask your hosting provider to exclude your my-account page from caching. More information regarding this here: https://docs.woocommerce.com/document/configuring-caching-plugins/#section-6
Hi,
I have followed some of the suggested solutions here but the problems persist. The problem is that the lost-password link does not have / flash after my-account / lost-password. See the links below. First is my link and next is how it should be with /. How can I solve this? Please.
https://www.domain.com/my-accountlost-password
https://www.domain.com/my-account/lost-password
Plugin Support
Yuki K a11n.
(@yukikatayama)
Automattic Happiness Engineer
Curious how your lost password endpoint is setup under WooCommerce > Settings > Advanced. Is is set like this:
Link to screenshot: https://d.pr/i/lc6k04
Could you also resave your Permalink settings to see if that helps?
Hi, @yukikatayama.
I truly appreciate your supports. Yes, I later find out through wclovers to reset my Permalink settings just as you too have suggested and it helps! Again, many thanks.
