Registration data missing

  • Resolved amine855

    (@amine855)


    11 months, 1 week ago

    Hello everyone,

    I have an issue in my website, after registration some fields are missing in the user profile. Sometimes it’s the phone number sometimes it’s the name when all fields are required in my website in order to register.
    I couldn’t track the issue because I am new in wordpress development. If anyone came across the same issue please let me know.

    Thank you.

    • This topic was modified 11 months, 1 week ago by amine855.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moses M. (woo-hc)

    (@mosesmedh)

    11 months, 1 week ago

    Hi @amine855,

    Thank you for reaching out. I completely understand how issues like this can be frustrating—especially when your site’s functionality relies on this process.

    I took a look at your signup page and it seems the form has been customized and is not the default WooCommerce registration form. Normal form uses just the email or email and pass for registration but I can see country field in your form as well which isn’t a known record in user’s account details on the user’s dashboard other than billing and shipping address which is gotten from checkout.

    Could you let me know which form plugin you’re using on that page? To get a better understanding of your setup, please also share your system status report. You can find it under WooCommerce > Status > Get system report > Copy for support and then paste it on pastebin.com and share the link here.

    Thread Starter amine855

    (@amine855)

    11 months, 1 week ago

    Hi @mosesmedh ,
    Thank you for your comment.

    Here is the system report information : https://pastebin.com/r8G3XSrG

    Thank you, Regards.

    Mahfuzur Rahman

    (@mahfuzurwp)

    11 months, 1 week ago

    Hi @amine855 ,

    It looks like your site is using the Ultimate Member plugin for registration, and the issue with missing fields after signup is likely related to that plugin’s settings or how it processes form submissions.

    Since this functionality is handled by Ultimate Member, I’d recommend posting your question in their support forum for more targeted help:

    👉 https://wordpress.org/support/plugin/ultimate-member/

    That said, we’re always here if you have any questions about WooCommerce itself. And if you’ve found WooCommerce helpful so far, we’d really appreciate it if you could leave us a quick review:

    👉 https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    Thanks again, and best of luck with your site!

    Thread Starter amine855

    (@amine855)

    11 months, 1 week ago

    Thank you @mahfuzurwp

    I posted there. I appreciate your help @mosesmedh @mahfuzurwp

    • This reply was modified 11 months, 1 week ago by amine855.
    Zee

    (@doublezed2)

    11 months, 1 week ago

    Hello amine855,

    We’re glad we could assist you!

    If WooCommerce has been helpful for your business, we would truly appreciate it if you could take a moment to leave a review. Your feedback means a lot to us—it helps us improve and also guides others in choosing WooCommerce with confidence.

    Have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)

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