Hi @gentlemako
From what you’ve described, it seems like there might be a few things going on.
First, regarding the issue where the page keeps loading and doesn’t refresh to show that the refund has been completed, this might be due to a conflict with your theme or one of your plugins.
To isolate the issue, I suggest deactivating all your plugins except WooCommerce and switching to a default theme like Storefront. If the problem disappears, you can reactivate your theme and plugins one by one to identify the source of the conflict. You can find a more detailed explanation of conducting a conflict test here.
If the problem persists, it might be helpful to check the PHP version your site is running on, outdated PHP versions can cause such issues. Updating to the latest version might resolve the problem.
Regarding the discrepancy in order numbers, it is unusual for the order numbers not to match. It could be a result of a database issue or a bug in the system. I recommend running a database repair using a plugin like WP-DB Manager or WP-Optimize. This should fix any inconsistencies in your database.
If possible clear the WooCommerce cache too. To do so, head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
If the problem persists, I recommend getting back to us with the following:
- System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.
Please keep us updated on your progress, and don’t hesitate to reach out if you have any further questions or concerns.
Thanks!
