Refund question

  • Resolved essmeier

    (@essmeier)


    5 years, 3 months ago

    Someone purchased a gift card on my site. Due to a technical error, they thought the transaction didn’t complete, and they bought a second one.

    They asked for a refund, and I granted it by refunding through Woocommerce.

    Both gift cards are still showing in the Yith Dashboard.

    How do I void the card for which I have refunded the customer’s money? Do I just click “trash”?

    I can’t find this in the documentation.

    EDIT: Putting in “trash” didn’t work. What I did instead is change the current balance to $0 and change the expiration date to today’s date. That seems to have worked, but I’m wondering if there’s a proper process for voiding a gift card.

    • This topic was modified 5 years, 3 months ago by essmeier.
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  • Plugin Author YITHEMES

    (@yithemes)

    5 years, 3 months ago

    Hello there,

    hope you are doing well 🙂

    Seem that you are using the Premium version of the plugin, in this case, you will need to open a ticket from your account in yithemes.com This forum is only for the free version from wordpress.org.

    Let us know any news, please.

    Have a nice day!

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