Quick Contact Form widget causing issues

  • Resolved Fionder

    (@fionder)


    5 years, 1 month ago

    Hi
    In trying to get into a widget area on this website this morning I got the message “Sorry, you are not allowed access to this page”. This issue only occurred in 2 of the 14 widget areas on the website. By deactivating each plugin on the website in turn I found that it was the Quick Contact Form plugin that was causing the issue. When I reactivated it I reallocated the Quick Contact Form widget (by dragging and dropping) and noticed that the widget area immediately below the widget area that I had allocated the widget to was underlined. On trying to access the widget area I again got the error message. Furthermore the Quick Contact Form did not display. I also found that if, rather than dragging and dropping the widget, I clicked on the arrow to the right of the Quick Contact Form widget to select the widget area I also get the error message.
    The website was updated to WordPress 5.6.2 last night, so I don’t know if this is related.
    Thanks for your help.

    Update: I have found that the shortcode works OK in a custom HTML widget so am currently using that instead of the Quick Contact Form widget.

    • This topic was modified 5 years, 1 month ago by Fionder.

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Viewing 4 replies - 1 through 4 (of 4 total)
  • Alan Fuller

    (@alanfuller)

    5 years, 1 month ago

    Thanks, I will take a look.

    I expect the vast majority do what you do and use the shortcode, even in a text widget – so as the widget is used less it could be a compatibility issue that has been around a while yet not reported.

    Thank you for taking the time to give a detailed report, I will revert back.

    Alan Fuller

    (@alanfuller)

    5 years, 1 month ago

    Just fyi I can replicate that issue in wp 5.6.1

    Alan Fuller

    (@alanfuller)

    5 years, 1 month ago

    The widget issue should now been fixed in 7.0.4.

    The issue has actually been around for the best part of 10 months, just shows 🙂

    Thread Starter Fionder

    (@fionder)

    5 years, 1 month ago

    Thank you for such an amazingly quick response!

    I did wonder as it also appears that it was causing issues on the backup system I use. One thing I tried was a test restore of a backup, and it kept failing. I went back as far as 1st January without success. Once I used the shortcode I tried another backup and thankfully was able to test restore that so it is now working again.

    Thanks again!

Viewing 4 replies - 1 through 4 (of 4 total)

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