@aicomp
Copied from your site’s HTML
<!– Cache Enabler by KeyCDN @ Thu, 01 Feb 2024 14:03:16 GMT (https-index-webp.html.gz) –>
Have you tried to deactivate the caching for the UM pages?
https://docs.ultimatemember.com/article/1595-caching-problems
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This reply was modified 2 years, 3 months ago by
missveronica.
Thread Starter
aicomp
(@aicomp)
Checked in troubleshooting mode (UM + Hello Theme) and disabled Cache enabler. Doesn’t help. The problem stays as described.
@aicomp
1. Look at your Browser web Console if you have any JavaScript errors.
Mouse right button click, select Inspect then Console in the Menu.
2. Try to do a Theme/Plugin conflict test if your Theme or another Plugin is causing a conflict with UM.
https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test
3. Enable PHP error logging if the debug will give some more info about this issue.
Read this guide: “How to enable debug logging”
https://docs.ultimatemember.com/article/1751-enable-debug-logging
You will probably get a PHP log file with notices and errors in this file:
.../wp-content/debug.log
Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the Forum’s CODE format.
Thread Starter
aicomp
(@aicomp)
Okay…need to check it over the next days due to workload.
First Check of JavaScript errors:
Failed to load resource: the server responded with a status of 403 (Forbidden)
um-functions.min.js:1 Uncaught TypeError: d.uploadFile is not a function
at initImageUpload_UM (um-functions.min.js:1:2613)
at um_new_modal (um-functions.min.js:1:7344)
at HTMLAnchorElement. (um-modal.min.js:1:4103)
at HTMLBodyElement.dispatch (jquery.min.js:2:40035)
at v.handle (jquery.min.js:2:38006)
at Object.trigger (jquery.min.js:2:70124)
at HTMLAnchorElement. (jquery.min.js:2:70726)
at Function.each (jquery.min.js:2:3129)
at e.<computed>.each (jquery.min.js:2:1594)
at e.<computed>.trigger (jquery.min.js:2:70701)
Thread Starter
aicomp
(@aicomp)
conflict test via staging site. Theme 2024. Error still persists.
@aicomp
the server responded with a status of 403 (Forbidden)
Is your Web Hosting using any security/firewall software tools like “ModSecurity”?
Hi @aicomp
This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.
Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂
Regards
Thread Starter
aicomp
(@aicomp)
Hi, I found out that settings in htaccess where responsible for the strange window behaviour. That is fixed. I can now upload the picture. But when I try to apply the cropping for that picture javascript seems to be blocked. I disabled JS caching to test that. Didn’t help. In the Dev Tools I get that error:
Uncaught TypeError: Cannot read properties of undefined (reading ‘scaleX’)
at n.getData (cropper.min.js:10:25897)
at HTMLAnchorElement. (um-modal.min.js:1:1666)
at HTMLDocument.dispatch (jquery.min.js:2:40035)
at v.handle (jquery.min.js:2:38006)
getData @ cropper.min.js:10
(anonymous) @ um-modal.min.js:1
dispatch @ jquery.min.js:2
v.handle @ jquery.min.js:2
any other idea?
Thread Starter
aicomp
(@aicomp)
another update: Web Hosting doesn’t block anything here
Thread Starter
aicomp
(@aicomp)
another update: Autooptimize is responsible for that error.
Any idea which settings make sense there?
@aicomp
Deactivate your “Autooptimize” plugin or ask your questions at their support forum.
