products can sync

  • Resolved olafvangastel

    (@olafvangastel)


    4 years, 2 months ago

    Hey,

    products are not syncing anymore. They used to but something happened

    this is the log

    02-08-2022 @ 02:36:29 - Unable to detect valid feed configuration: No catalog ID
02-08-2022 @ 12:31:34 - Request
method: GET
uri: https://graph.facebook.com/v11.0/316709656056520?fields=name
user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.1.1; WordPress/5.9)
body:
duration: 0.08725s

02-08-2022 @ 12:31:34 - Response
code: 200
message: OK
body: {"name":"Christel Aldenhoven - Catalogus","id":"316709656056520"}

02-08-2022 @ 12:32:20 - Request
method: GET
uri: https://graph.facebook.com/v11.0/316709656056520?fields=name
user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.1.1; WordPress/5.9)
body:
duration: 0.20946s

02-08-2022 @ 12:32:20 - Response
code: 200
message: OK
body: {"name":"Christel Aldenhoven - Catalogus","id":"316709656056520"}

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Victor Wilson

    (@dsvwilson)

    4 years, 2 months ago

    Hello @olafvangastel

    From the logs, it appears that the error you are experiencing is primarily “Unable to detect valid feed configuration: No catalog ID” according to the logs.

    Can you please check your external business ID and ensure that you have only ASCI characters and the hyphen? Also, check your currency settings to be sure they match.

    If that isn’t the issue, I would recommend you to check if two-factor authentication (2FA) is enabled on your Facebook account.

    When connecting a Facebook Page or Account to a third-party application, like WooCommerce, 2FA is required by Facebook.com.

    You can find more information about this requirement here: https://www.facebook.com/help/148233965247823

    Can you please make sure that 2FA is enabled for your account and then try to connect your store to Facebook again?

    Let us know how that goes!

    Thread Starter olafvangastel

    (@olafvangastel)

    4 years, 2 months ago

    Hey Thanks!

    So 2fa is enabled now,

    I’ve used the setup guide of the facebook woocommerce plugin to connect everything, surely the connection must be setup right then?

    Martyn J. a11n

    (@martynmjones)

    4 years, 2 months ago

    Hey @olafvangastel,

    I’ve used the setup guide of the facebook woocommerce plugin to connect everything, surely the connection must be setup right then?

    Thanks for confirming you have now got 2FA enabled.

    You mentioned you’ve gone through the setup guide to connect everything, was that all successful and are your products now syncing?

    If so then the issue likely was the lack of 2FA on your account and it should function as expected going forward.

    Kind regards,

    Thread Starter olafvangastel

    (@olafvangastel)

    4 years, 2 months ago

    I am sorry i think you misunderstood me.

    2FA is enabled

    Everything was setup with the installguide of the plugin, so i dont understand why the products are still not syncing. It has always worked upon till a time ago.

    “Can you please check your external business ID and ensure that you have only ASCI characters and the hyphen? Also, check your currency settings to be sure they match.”

    This should be done automatically with the setup right?

    Austin M – a11n

    (@apmwebdev)

    4 years, 2 months ago

    Hi @olafvangastel.

    This should be done automatically with the setup right?

    Ideally, yes, but in practice, sometimes invalid characters get saved. To check this, go to http://christelaldenhoven.nl/wp-admin/options.php. This will show you the different values stored in the WP Options table in your database. The key you’re looking for is wc_facebook_external_business_id.

    Let us know how that goes and we’ll go from there!

    Thread Starter olafvangastel

    (@olafvangastel)

    4 years, 2 months ago

    yeah thanks, so found that in woocommerce and this is the value christel-aldenhoven-5f47961d0f3ac

    How can i check if this matches with facebook? Which value am i looking for in facebook?

    • This reply was modified 4 years, 2 months ago by olafvangastel.
    wpnomad a11n

    (@wpnomad)

    4 years, 2 months ago

    Hi @olafvangastel ,

    You should be able to find your business manager ID through Facebook Business Manager per the guide here: https://www.facebook.com/business/help/1181250022022158?id=180505742745347

    Thread Starter olafvangastel

    (@olafvangastel)

    4 years, 2 months ago

    ok thanks

    so this is what i found in fb business manager

    christel.vintage
    Businessmanager-ID: 150609613323901
    Primaire pagina: Christel.vintage

    This is what the external id in woocommerce is:

    christel-aldenhoven-5f47961d0f3ac

    Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    4 years, 2 months ago

    Hi there,

    Thanks for getting back to us.

    We need to take a further look at this issue. Can you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 9 replies - 1 through 9 (of 9 total)

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