product variations disappear

  • Resolved patricking

    (@patricking)


    5 years, 3 months ago

    hi—I use Duplicator to create a local version of my site on my laptop, then install it to the live domain, to avoid errors. this has worked well for years.

    however!

    I just discovered that doing this is now making files attached to my product variations disappear.

    (NOT the variations—just attached files for download after purchase).

    of note: the files for download are stored outside the website’s path. this works, has worked for years, and WooCommerce (or Duplicator) has reliably ignored the fact that the downloadable files cannot be found on the version on my laptop.

    I’m honestly not sure if this is an issue with WooCommerce, or Duplicator, or something else. has anyone else run across this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 3 months ago

    Hi there 👋

    It sounds like this issue is directly related to the Duplicator plugin.

    So in this case, I would like to recommend you to contact Duplicator support team so that they can help you with this issue. Here is the link to their support forum:

    https://wordpress.org/support/plugin/duplicator/

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin. While we’re experts on our own products, third party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).

    I hope this helps. 🙂

    Thread Starter patricking

    (@patricking)

    5 years, 3 months ago

    hi—I’ve verified that the problem is actually being caused by WooCommerce itself. I verified this by

    1) exporting the products as a csv from the live site (where variants’ downloads are being correctly found by WooCommerce) and then

    2) attempting to import the CSV into the mirrored version on my laptop, checking “do not import” for every field except the file download name and file location.

    the WooCommerce importer gave me a response of “The downloadable file (downloadable file) cannot be used as it does not exist on the server.”

    as a refresher, the downloadables do not exist on my laptop, but this never mattered before, but apparently now does.

    this means that WooCommerce now silently fails to correctly copy downloadable product variants if the file structure on both volumes is not exactly the same, and strips variant download locations from the product, without warning, when an actual downloadable file cannot be reached upon install on a new volume. this is new behavior.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 3 months ago

    Hi Patrick! 👋

    I apologize for the delayed response.

    This is odd, but without more information, we can’t offer much advice. Please provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.
    • Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)
    • A screenshot of the error that you are receiving. I recommend https://snipboard.io for easily sharing screenshots.

    Thanks in advance!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 2 months ago

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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