Hi @mikkelaveo
It seems our plugin is working properly in the page you shared with us. Could you please provide us screenshots of where it is not working?
And also are you referring this plugin https://wordpress.org/plugins/woo-product-bundle/ ?
Thanks!
Hi @alberuni-azad
Have you tried pressing one of “Farve” for the variation: Skohylde Nohr, Lille (57 cm) of the product bundle? I can’t press and select the attribute. I’m using Chrome, Safari or Firefox on Mac.
And no it’s WooCommerce own plugin: https://woocommerce.com/products/product-bundles/ which are used.
Best regards,
Mikkel
Hi @alberuni-azad
Have you seen the issue and when it’s expected to be fixed? 🙂
Hi @mikkelaveo
Sorry for the delay. We rechecked the products page mentioned above.
I can’t press and select the attribute. I’m using Chrome, Safari or Firefox on Mac.
What we have found is after pressing the to select the attribute the page take a reload but still users can choose their desired combination and place an order.
Please check this video: https://www.loom.com/share/a8b660fecee64cf4a7ac1b1e9d4fb501
We will need to check after deactivate the our plugin to see how it behave without our plugin. So we could determine whether the issue comes from.
It would be good if you please create a support ticket on our website https://hasthemes.com/contact-us for further investigation.
If you have any questions, please let us know.
Thanks!
Hi Again,
Sorry for the misunderstanding about the issue. I can see it linked to the variation product which works fine.
The issue is on the product bundle product here: https://noovall.aveo14.dk/vare/skoholder-lille-3-stk-hvid/
Best regards,
Mikkel
Hi @mikkelaveo
We’ve checked the new product page and identified a compatibility issue with the plugin you referenced. Our team is will investigate and work on providing a solution as soon as possible.
Thank you for your patience!
Thanks!
Hi @alberuni-azad
Thanks. When do you expect the issue has been fixed?
Best regards,
Mikkel
Hi @mikkelaveo,
Thanks for your response.
Our team has spent a significant amount of time to identify the root cause of this issue.
Unfortunately, the plugin you mentioned is not available in the WordPress repository.
We did try using some alternative plugins, but those plugins don’t support variation in bundle products, making it difficult to replicate the issue on our end.
To help us investigate further and find an effective solution, would you kindly create a ticket in our support center?
Thank you in advance, and we look forward to your response!
Best regards,
Tarek Aziz
Hi @tarekht
The plugin is not a part of WordPress repository but is the official Bundle plugin from WooCommerce (https://woocommerce.com/products/product-bundles/).
I will create a ticket in your support as well 🙂
Best regards,
Mikkel
Hi Mikkel,
I appreciate your prompt response. Yes, I understand that it is the official Bundle plugin from WooCommerce.
Thank you so much for understanding the matter. It seems that you have already created a ticket 🙂
I just wanted to inform you that one of our support representatives has responded to your ticket.
Could you please check the response when you have a moment?
Wishing you a wonderful day ahead!
Best regards,
Tarek
Hi @tarekht
Yes, and I have already responded the ticket earlier today 🙂
Best regards,
Mikkel
Hi Mikkel,
Good morning from here 🙂
Unfortunately, we haven’t received any response yet. Could you please check if the message was successfully sent from your end?
I’d greatly appreciate it.
Have a great day!
Kind regards,
Tarek
Hi @tarekht
I got a message back from you that the message was blocked. I think it was because i attached a file to you. But I have sent a new reply again. Have you received that?
I have created a new ticket to be sure now.
Best regards,
Mikkel
Hi @mikkelaveo,
I appreciate your prompt response.
My sincere apologies for the inconvenience you have experienced.
Yes, we have received your new reply. Don’t worry; our support team will surely assist you with this.
Best regards,
Tarek
The issue has been solved 🙂
