Proceed to payment without checking required field

  • Resolved habbl

    (@habbl)


    2 years, 7 months ago

    Hi,

    we’ve noticed that when a customer selects “Credit card” payment and clicks “Buy now” at the checkout, they can proceed without checking the required “I agree” checkbox.

    We’ve tested the issue for other payment methods and we couldn’t reproduce it.

    We are kindly asking you to look into the issue or provide us with a solution.

    Plugin version: Version 3.0.6
    WP version: 6.3.1
    PHP: 7.4

    Best regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Riaan K.

    (@riaanknoetze)

    2 years, 7 months ago

    Hi there,

    In order to troubleshoot this further and as a first step, would you mind sharing a copy of your status report as found under WooCommerce > Status?

    Thanks!

    Thread Starter habbl

    (@habbl)

    2 years, 7 months ago

    Hi, here is the report.

    WordPress Environment

    WordPress address (URL): https://minimu.si
    Site address (URL): https://minimu.si
    WC Version: 8.1.1
    REST API Version: ✔ 8.1.1
    WC Blocks Version: ✔ 10.9.3
    Action Scheduler Version: ✔ 3.6.2
    Log Directory Writable: ✔
    WP Version: 6.3.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: sl_SI
    External object cache: – Server Environment

    Server Info: Apache/2.4.57 (Unix) OpenSSL/1.1.1f
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.31-MariaDB-1:10.4.31+maria~ubu2004
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database

    WC Database Version: 8.1.1
    WC Database Prefix: wp_
    Total Database Size: 843.64MB
    Database Data Size: 542.29MB
    Database Index Size: 301.35MB
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    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages

    Shop base: #7 – /trgovina/
    Cart: ❌ Page not set
    Checkout: #9 – /blagajna/
    My account: #10 – /moj-racun/
    Terms and conditions: #16968 – /splosni-pogoji/ Theme

    Name: Twenty Twenty-One
    Version: 1.8
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates

    Overrides: – Product Bundles

    Database Version: 6.12.5
    Loopback Test: ✔
    Template Overrides: – Braintree (Credit Card)

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off Braintree (PayPal)

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off Admin

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field

    Daily Cron: ✔ Next scheduled: 2023-10-02 12:27:46 +00:00
    Options: ✔
    Notes: 52
    Onboarding: skipped Action Scheduler

    Canceled: 4
    Oldest: 2023-09-19 08:48:17 +0000
    Newest: 2023-09-28 06:54:15 +0000

    Complete: 7,195
    Oldest: 2023-08-31 16:56:00 +0000
    Newest: 2023-10-01 16:25:21 +0000

    Failed: 14
    Oldest: 2022-05-18 08:49:09 +0000
    Newest: 2023-09-29 10:06:45 +0000

    Pending: 3
    Oldest: 2023-10-02 05:40:27 +0000
    Newest: 2023-10-02 10:01:39 +0000 Status report information

    Generated at: 2023-10-01 16:26:03 +00:00

    Saif

    (@babylon1999)

    2 years, 7 months ago

    Hello @habbl,

    Thank you for sharing the logs!

    I wasn’t able to replicate the issue, please check the following screencast in case I’m missing something: https://d.pr/v/TI4FWs

    Could you please make sure this behaviour isn’t caused by a conflict with your theme or another active plugin?
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce/BrainTree
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know how it goes!

Viewing 3 replies - 1 through 3 (of 3 total)

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