Problem with theme?

  • Resolved Argument

    (@argument)


    4 years, 11 months ago

    Hi! First of all I would like to thank you for such a beautiful and functional plugin. But I have a problem.I am using a theme Uncode. In case if I view the site in “Guest” mode, the ReviewX form is displayed. But if you view the site in admin mode, the form does not show. Only the comment field is displayed. There are no stars, nothing…
    You can see this problem on screenshots

Viewing 6 replies - 1 through 6 (of 6 total)
  • Amin

    (@amin7)

    4 years, 11 months ago

    Hi @argument

    Hope you are safe and doing great. 😊

    We have tested the popular themes and made our plugin compatible with those themes. The review form should display for all logged-in users, admin, the guest user. I will check the ‘Uncode’ theme with ReviewX.

    Glad to know that you like our plugin. 😊

    Regards

    Amin

    (@amin7)

    4 years, 11 months ago

    Hi @argument

    I have tested the ‘Uncode’ theme with ReviewX latest version [ 1.3.1] and I could not replicate the issue you have said. Please check this.

    However, Can you please contact our support, so that we can get more information and investigate the scenario?

    Thanks

    Thread Starter Argument

    (@argument)

    4 years, 11 months ago

    Hi, @amin7
    Thank you for your test! This is very strange. But I have the problem all the same. I also recorded a video. I used Google Chrome in Incognito mode. First, I went to the page in guest mode (the form was displayed). Then I switched to admin mode. The form is no longer displayed. You can see it here.

    I also sent you two support requests (one with the wrong mail and one with the correct mail). But I didn’t get any response from your site. Sorry…

    Amin

    (@amin7)

    4 years, 11 months ago

    Hi @argument

    Thanks for the video. Yes, on your side, there seems a problem. Ok, we can figure it out.

    From our support, the support team was replied to your query, but the email shows as not delivered as a reason of not correct domain, for your …@keys.ru mail.

    Can you please just contact again our support, if possible with your another email address.

    Thanks for using ReviewX.

    Regards

    Thread Starter Argument

    (@argument)

    4 years, 11 months ago

    Thanks, @amin7
    I re-sent the request with a valid address …@5keys.ru

    Amin

    (@amin7)

    4 years, 11 months ago

    Hi,

    We have received your support ticket. Our support team will take care of that.

    Thanks for your cooperation.😊

Viewing 6 replies - 1 through 6 (of 6 total)

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