problem with hook for new order

Resolved sarosuf
(@lubimow)

2 years ago

Hi. I am using woocommerce_order_status_processing hook to send information about new orders to telegram.
But it works only for orders with payment upon receipt. For orders with card payment it doesn’t work.
I tried such hooks: woocommerce_new_order and woocommerce_order_status_on-hold, but it doesn’t work for me.
What to do?

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Shameem – a11n
(@shameemreza)

2 years ago
Hi @lubimow,

Did you try using the woocommerce_payment_complete hook? This triggers when the payment for an order is completed, which should cover your card payment orders.
- https://stackoverflow.com/questions/48464499/after-a-successful-payment-what-hook-is-triggered-in-woocommerce
- https://rudrastyh.com/woocommerce/payment-complete-hooks.html
For reference, these particular forums are meant for general support with the core functionality of WooCommerce itself. If you are still having problems, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:
- A local web developer
- Codeable.io
- WooExperts
I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.
anastas10s
(@anastas10s)

2 years ago

Hey there. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Thread Starter sarosuf
(@lubimow)

2 years ago
It doesn’t work for me. They didn’t help me at Slack. There is no solution to the problem on the links either
```
woocommerce_payment_payment_complete_order_status_processing
```
– this key doesn’t work either
carolm29 (woo-hc)
(@carolm29)

2 years ago
Hey, @lubimow!

As my colleague mentioned, we can’t provide support for code customization as per our support policy.

I understand you did not get an answer on the Slack channel, you can also try visiting the WooCommerce Facebook group, or, as my colleague suggested:
- A local web developer
- Codeable.io
- WooExperts
I hope this helps.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)

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