Problem with code promo

  • Resolved pineapplesquad

    (@pineapplesquad)


    6 months, 1 week ago

    Hello,

    We are having an issue when we try to apply delivery to a pickup point with a promo code applied. We cannot proceed to payment. We get a message saying that we haven’t selected the pickup point, even though we have.
    However, when we remove the promo code, we don’t have this problem.

    Could you please help us? Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • ruelkestrel

    (@ruelkestrel)

    6 months, 1 week ago

    Hi there,

    Thank you for reaching out!

    To help us better understand the issue, could you please confirm if the problem still occurs when using the default WooCommerce checkout with CheckoutWC deactivated?

    Also, could you clarify your setup for the promo code? Are you using the default WooCommerce coupon functionality, or are you using a third-party plugin to handle promo codes?

    This information will help us narrow down the cause and provide a proper solution.

    Best regards,

    Plugin Support Ian Misner

    (@ianmisner)

    4 months, 3 weeks ago

    Hi there,

    We’ve run a few tests and are unable to replicate this issue. I’ll close this out as resolved as you have not followed up, but if you have any further difficulties, please don’t hesitate to open a new thread or reach out to our team directly. We’re more than happy to help!

    Cheers,

    Ian

Viewing 2 replies - 1 through 2 (of 2 total)

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