Problem displaying reports

  • Resolved edzarafi

    (@edzarafi)


    6 years, 5 months ago

    Hello,

    I have a problem, the reports are displayed once and then when refreshing the page or opening it again you see the frame of the report but instead of the report the following error appears:
    This content is not available.
    Learn more about Power BI.

    After deleting the browser cache, the report is displayed again.
    The problem only exists in Chrome browser. In the explorer browser the report is displayed correctly. And in the edge browser sometimes good and sometimes wrong.

    Thanks,
    elad

Viewing 13 replies - 1 through 13 (of 13 total)
  • ppa1

    (@ppa1)

    6 years, 5 months ago

    Hi elad,
    I am having the exact same problem. Have you been able to fix this at all?
    Thanks,
    Dean

    Thread Starter edzarafi

    (@edzarafi)

    6 years, 5 months ago

    Hi Dean,

    I still haven’t been able to solve the problem.

    regards,
    Elad

    egmike

    (@egmike)

    6 years, 5 months ago

    This is also happening to me. I was running version 1.1.1 and the error manifested, and even after upgrading, I still get the same error.

    Could it be that PowerBI changed something in their integration API?

    Plugin Author atlaspolicy

    (@atlaspolicy)

    6 years, 5 months ago

    We are also seeing this problem on an intermittent basis. The plugin hasn’t changed so it must be something on Microsoft’s side that is exposing/causing this issue. If anyone has the ability to help us troubleshoot, we’d greatly appreciate it!

    justrb

    (@justrb)

    6 years, 5 months ago

    Seeing it on our end as well. It appears to work fine in Chrome with the developer tools open and “Disable Cache” checked. Unchecking the “Disable Cache” option replicates the issue.

    • This reply was modified 6 years, 5 months ago by justrb.
    Plugin Author atlaspolicy

    (@atlaspolicy)

    6 years, 5 months ago

    We are currently unable to reproduce the issue here. We could see it this afternoon but not now. Any one still seeing it? If not, it looks like it was an issue on Microsoft’s side.

    justrb

    (@justrb)

    6 years, 5 months ago

    Yes, we’re currently still able to reproduce the issue. We’re seeing this when viewing a report.
    The error code coming back from the developer tools (Chrome) in the headers for the modelsAndExploration, conceptualschema, and exploration call’s are:
    x-powerbi-error-info: GroupNotAccessible

    Disabling the cache loads the report successfully. With the cache enabled it fails with the above code.

    Plugin Author atlaspolicy

    (@atlaspolicy)

    6 years, 5 months ago

    What caching are you using? After additional troubleshooting, we could reproduce the problem but it is intermittent. It appears that a bad token is being retrieved causing the dashboard to not load. If a caching plugin is used (e.g., WP Rocket), then this problem can persist for an extended period. It also appears that the browser cache might be playing a role.

    ppa1

    (@ppa1)

    6 years, 5 months ago

    Hi @atlaspolicy
    I am still having this issue. It works for a while after clearing the cache or hard refreshing, but always comes back. My caching is through my hosting provider Siteground, but I still have problems after deactivating their plugin.
    Thanks for looking into this.

    justrb

    (@justrb)

    6 years, 5 months ago

    The only caching I’m referring to is the Chrome browser cache. No other caching is in place.

    justrb

    (@justrb)

    6 years, 5 months ago

    FYI, it appears that we were able to get rid of the issue by removing the localeSettings object in includes/class-power-bi-shortcodes.php on line 169-172.

    At least for about ~75% of the page loads, whereas with it in there, we were at 0%.

    • This reply was modified 6 years, 5 months ago by justrb.
    justrb

    (@justrb)

    6 years, 5 months ago

    I logged an issue with MS and a couple hours later was on the phone with a couple MS guys. They took a bunch of debug info and to my shock a couple hours later they called back and said they pushed through a fix. Haven’t seen the issue again yet!

    Plugin Author atlaspolicy

    (@atlaspolicy)

    6 years, 5 months ago

    We’re closing this one out as it looks like it was a Microsoft issue.

Viewing 13 replies - 1 through 13 (of 13 total)

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