Problem creating a variable product
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Hi. I can´t create a variable product beacause when I clic “add new product” I don’t see the old interface (similar to create a new post in worpress) but a simple one without the option of select simple or variable product. Thanks a lot
The page I need help with: [log in to see the link]
Viewing 6 replies - 1 through 6 (of 6 total)
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Hi @testadi
Can you share a screenshot with us of what it looks like?
In the meantime, I recommend a few steps that may help. First, please ensure that you’ve updated WooCommerce to its latest version (8.1.0).
If it’s already updated, this could be a cause of caching, so I’d suggest navigating to WooCommerce → Status → Tools, and doing the following to see if this makes any difference:- WooCommerce transients –
Clear - Expired transients –
Clear - Clear template cache –
Clear
If not, please clear your browser cache and see if this resolves the issue.
I hope it helps!Thanks a lot Darla. I don’t know how to upload you the screenshot here :/
Finally I found the way to do it but is kind of wierd. I’ll try to picture it: If I clic Products / add new product I go to a page where I can`t select if the product is variable or simple. How ever If I do it through the wizard I go to a different page with the classic interface, where the first question is the kind of product (simple, etc.)
Hi @testadi
Thanks for your response!
You may follow the steps here https://snipboard.io to take screenshots on your computer, then share the URL here.
Also, does clearing your website’s and browser’s cache help?
If not, we look forward to the screenshots of the before and after.Additionally, please share a copy of your site’s System Status Report so that we can better understand your site’s current environment.
- System Status Report: navigate to WooCommerce → Status. Select
Get system reportand thenCopy for support. - Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Thanks!
Hi Darla. Thanks for discover me snipboard ; )
This is the page I see when I clic Add New Product in the menu: https://snipboard.io/Xionq6.jpg
How ever, if I go throught the wizard (https://snipboard.io/kFyl4i.jpg) it takes me to this page: https://snipboard.io/1nVk30.jpg and previously it asks me if is simple, variable, etc product.
Thanks a lot
System Status Report:
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Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5) Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages Base de la tienda: #1825 - /tienda-jarrones-testadimoro/<br>Carrito: #1826 - /carrito/<br>Finalizar compra: #1827 - /finalizar-compra/<br>Mi cuenta: #1828 - /mi-cuenta/<br>Términos y condiciones: ❌ Página sin definir Theme Name: Ashe Pro<br>Version: 3.7.5<br>Author URL: https://wp-royal-themes.com/<br>Child Theme: ❌ – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ✔ Templates Overrides: – WooCommerce PayPal Payments Onboarded: ✔<br>Shop country code: ES<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Tracking enabled: ✔ Admin Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-09-19 16:45:26 +00:00<br>Options: ✔<br>Notes: 69<br>Onboarding: completed Action Scheduler Complete: 2.446<br>Oldest: 2023-08-21 12:01:48 +0000<br>Newest: 2023-09-19 07:39:09 +0000 Failed: 21<br>Oldest: 2023-08-22 00:14:17 +0000<br>Newest: 2023-09-18 12:45:25 +0000 Pending: 5<br>Oldest: 2023-09-19 11:59:18 +0000<br>Newest: 2023-09-21 00:14:17 +0000 Status report information Generated at: 2023-09-19 07:45:45 +00:00<br>`Thanks a lot
Hello @testadi,
Seems like you enabled the new product editor, at the time it only supports simple products. You can disable it fromWooCommerce > Settings > Advance > Features.
Link to image: https://d.pr/i/Qzq59zHope this helps!
Solved! Thanks a lot for your help
- WooCommerce transients –
Viewing 6 replies - 1 through 6 (of 6 total)
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