Pro version support emails not received

Hi,

This is an illogical loop.

I cannot submit a ticket because I am not getting the code to set up the support account.

How else can I get this resolved without going through this forum when the support system you have set up is failing?

Daphne

• This reply was modified 1 year, 5 months ago by daphnetalbot.

Me email to your support email you sent was bounced. Below is the error message. Is there no other way to reach you?

From: Microsoft Outlook
Sent: Friday, November 22, 2024 9:42 AM
To: dtalbot talbotservices.com
Subject: Undeliverable: RE: ThumbPress support channel ticket raising issue

Delivery has failed to these recipients or groups:

help@codexpert.io (help@codexpert.io)
Your message wasn’t delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn’t be made.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It’s likely that the recipient’s email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Diagnostic information for administrators:

Generating server: SA1PR06MB8165.namprd06.prod.outlook.com
Receiving server: SA1PR06MB8165.namprd06.prod.outlook.com

help@codexpert.io
11/22/2024 3:41:43 PM – Server at SA1PR06MB8165.namprd06.prod.outlook.com returned ‘550 5.4.317 Message expired, cannot connect to remote server(451 4.4.8 MX hosts of ‘codexpert.io’ failed MTA-STS validation.)’
11/22/2024 3:31:42 PM – Server at codexpert.io (0.0.0.0) returned ‘450 4.4.317 Cannot connect to remote server [Message=451 4.4.8 MX hosts of ‘codexpert.io’ failed MTA-STS validation.] [LastAttemptedServerName=codexpert.io] [DM6NAM10FT102.eop-nam10.prod.protection.outlook.com 2024-11-22T15:31:43.196Z 08DD09E233256514](451 4.4.8 MX hosts of ‘codexpert.io’ failed MTA-STS validation.)’

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