Hi @anna-webdesign
My sincere apologies! Our website http://www.tychesoftwares.com has been down for the past few hours due to an unexpected server issue. Our engineering team is actively working to resolve the issue, and we’re doing everything possible to get it back online as soon as possible.
Meanwhile, the pro version allows for an additional email template, which enables customers to receive an extra reminder via email. The same thing is also possible on the lite version, as all you need to do is add an additional email template, and this will serve as the template responsible for the additional email reminder.
Let me know if this helps.
For pro or customer support, please contact the developer on their site. This includes pre-sales information.
As the developer is aware, customers may not be supported on this site.
https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products
Hi @anna-webdesign,
Thank you for reaching out!
I sincerely apologize for the inconvenience caused due to our website being temporarily down. Our team is actively working to restore it, and we’re hopeful it will be back online today.
>> We would like to send the customers an extra reminder.
: Do you mean you want to send the second follow-up reminder email to customers who abandon the cart? If yes then it is possible to send multiple reminder emails with both our Abandoned Cart Lite and Pro versions of the plugin. You can use multiple email templates and set the email sending time as per your requirements.
If in case, I have misunderstood your requirement then please elaborate on it with more details. So we can guide you correctly to achieve our requirements.
If you’d like, I’d be happy to share more details or help you get started with the pro version once the site is back online.
Please don’t hesitate to reach out if you have any other questions!
Hello @priyankajagtap @oluisrael ,
Thank you for the quick response and answers! Is it possible to manually send a reminder mail?
So for example I only want to mail the client with a big order and not the small ones. Is that possieble in the pro version?
Thanks in advance,
@anna-webdesign it is impossible to manually send a reminder email on the lite version. This is only possible with the pro version.
@oluisrael Did you understand that you can’t have pre-sales conversations here?
My sincere apologies! Our website http://www.tychesoftwares.com has been down for the past few hours due to an unexpected server issue. Our engineering team is actively working to resolve the issue, and we’re doing everything possible to get it back online as soon as possible.
That does not change anything. Do not have pre-sales conversations her again.
@oluisrael Thank you!
@moderator Sorry – maybe I can delete the conversation somewhere?
Have a nice day 💖
