Privacy problem using this plugin
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Hi, a question about the plugin “WooCommerce Analytics” and my privacy concerns.
I couldn’t test it locally, as -apparently- the plugin requires to have full acces to data. This includes all of store’s orders, customers, products, categories, variations, and coupons. Installing this is a serious breach of privacy for EU-store (see: https://woocommerce.com/woocommerce-analytics-data-syncing/)So, a few questions and remarks:
- Where is that data stored? EU-servers? VS-servers?
- Why is this synch needed for the functionality of this plugin? It is in fact a beta-plugin, needed for feedback of new features. Why forcing sharing data?
- WooCommerce promotes “owning your own data”, behaviour like this is against your own vision. And it’s probably not needed for functionality. Can you explain me, why this won’t be against ‘forecefully” owning your data?
- The text says “customers” data, but no details. Please list up what kind of “customer” data is synced: als address, phone, e-mailadres?
- The referral to Jetpack’s privacy text mentions that personal data (street, phone) is used for order labels. Obviously if that feature is being used. Question is: is that the case that only personal data is synched when using the Jetpack labels? Otherwise there is no reason to transfer these personal data, expecially not with this beta-plugin.
- I was not aware of this privacy issue when i installed it on a few live sites. What happens with the data when i delete the plugin?
- If the data stays after plugin deletion, where can i sent in a request to delete the data?
I understand the need for data, absolutely. To make WooCommerce better.
But privacy also means minimizing what you need to get insights. A streetnumber, phone, e-mailadres is not data that will improve the functionality of WooCommerce.
And lastly: forcing it in this way (and promoting it) is quit uncommon in an open source spirit.
I also want to explain to my customers what exactly is being synched and shared, without consent of their customers, the shop buyers. So, i want to have a better listing around that data, so the decission is then for my customers (merchants) to install this plugin or not.
I’m looking forward to your answers.
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