ppxo_inline_guest_unhandled_error

  • Resolved Israel Umaña Sedó

    (@esreal)


    3 years, 12 months ago

    Hello, Niklas,

    Around April 25th, our payment system started to fail, we tried different cards, but none of them worked. It started showing us an unusual PayPal “Error status code: 0” that I never saw before (see Image 1), and of course, nothing related could be found on their documentation.

    Image 1: https://snipboard.io/fwo4lW.jpg

    I’ve tried the basic stuff, disabling all the plugins and enabling them one by one. But nothing worked even with all the plugins being disabled. Not even changing the theme to “Storefront” (parent), and right now I’m using its child theme, as usual, but, this switch didn’t do much.

    I checked the console and found this error (Image 2):
    ppxo_inline_guest_unhandled_error

    Image 2: https://snipboard.io/BNSQX4.jpg

    Trying to find a solution I ended here but, seems like PayPal is not even responding to that thread:
    https://github.com/paypal/paypal-checkout-components/issues/1550

    Finally, I waited for an upgrade all these days, and two days ago I upgraded to 1.8.0 but the issue is the same, nothing changed except for a new error message (Image 3) and, the same console error exists after upgrading:

    Image 3: https://snipboard.io/3FN5M8.jpg

    So, I don’t know what else to do, this is killing our business pretty bad, I wanted to try other solutions but there is any support in my country to upgrade to PayPal Pro or another international plugin.

    This was working perfectly, we were very happy with it, we could sell last month, but after whatever happened, not anymore.

    Can you help us to decipher what’s going on? We will appreciate that, tons!

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 11 months ago

    Hi @esreal,

    The smart card button and fields are handled entirely by the PayPal SDK. This doesn’t seem like a plugin-specific issue as nothing changed in that regard since April.
    Do card payments not work at all through the smart card button/fields for you?

    Have you tried reconnecting your account with the onboarding wizard or alternatively connecting a sandbox account to test it in a controlled setup to rule out an issue with the account?

    We brought it up with our partners at PayPal to get some eyes on it as we only started receiving more reports about issues with the smart card fields in recent days (unrelated to the latest update).

    If the site is operating from Costa Rica, the PayPal Card Processing likely won’t be available as a workaround. But one option to disable the smart cart fields could be adding credit cards to the Hide Funding Source(s) setting and then setting the Landing Page to Billing.
    Buyers then would have the option to pay with a credit card or log into a PayPal account when clicking the regular PayPal button.

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 10 months ago

    Hello,

    Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue.

    Kind regards,
    Joost

    lucabarbucci

    (@lucabarbucci)

    3 years, 6 months ago

    S O L V E D !!!
    In javascript subclass window.console and cath the error
    ppxo_inline_guest_unhandled_error
    then append your custom error handling code.

    Bye

Viewing 3 replies - 1 through 3 (of 3 total)

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