Poor Chart Customization and Tech Support

I bought the pro version of this plugin based on reviews I read (the free version didn’t offer the capabilities I needed…and that’s okay, I realize people need to make money).

Their tech support is terrible. There’s been no action on a couple of simple questions I submitted several days ago. I also checked some other requests (you can make them public), and didn’t see any activity on other recent ones.

What’s worse, this developer seems to have engaged in false advertising when it comes to their chart subsystem. For example, their scatter plot claims it can support multiple series on one chart — the icon you click to create a scatter chart shows just such a case — but there doesn’t appear to be any way to create such a chart. Sure, you can include multiple series (e.g., one series of X values and two series of Y values)…but the plugin appears to just randomly pick two of them and build a chart from those two. You don’t get to tell it which series to use where.

In fact, it looks like “their” charting subsystem is simply a wrapper around various charting APIs (e.g., Google Charts, Highcharts). While those APIs offer a LOT of customization, little of that capability is exposed through the plugin’s API. Which sort of defeats the purpose of having access to those APIs.