Plugin not recording e-commerce sales data on multisite

  • Resolved dan382

    (@dan382)


    7 years, 3 months ago

    Hi,

    Standard page tracking is working fine, however, e-commerce data is not being recorded.

    I can see that on the final confirmation page the required variables are there e.g.

    tvc_oc={"https:\/\/en.powherofficial.com\/product\/test-product\/":{"tvc_id":"123","tvc_i":"123","tvc_n":"test product","tvc_p":"0.1","tvc_c":"Uncategorised","tvc_q":"1"}};

    and my gtag is firing:
    gtag("config", "UA-xxx-1",{ "cookie_domain":"auto"});

    I can’t see any console errors that relate to this. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Conversios

    (@tatvic)

    7 years, 3 months ago

    Hi,

    Thank you for writing to us!

    We did a quick look of the store & fond that your store is having a custom theme with a single product, cart & checkout page & as we have mentioned in the description & FAQs, the free version is not fully compatible with the child/custom theme.

    Hope this helps!

    Thanks & Regards,

    Thread Starter dan382

    (@dan382)

    7 years, 3 months ago

    I’ve worked it out. It was either a cache issue via cloudflare or the wordpress plugin I was using OR disabling the plugin at the network level, and then enabling it for the sub domains which resolved the issue.

    Either way, it now appears to work.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin not recording e-commerce sales data on multisite’ is closed to new replies.