• Resolved mmccreery

    (@mmccreery)


    Backups have failed after updating WP, PHP and Real Church theme.
    Each job aborts after three attempts to complete, resulting in this error message.
    [02-Feb-2020 02:03:09] Compressing files as PclZip. Please be patient, this may take a moment.
    [02-Feb-2020 02:23:00] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [02-Feb-2020 02:23:00] 2. Trying to create backup archive …
    [02-Feb-2020 02:29:04] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [02-Feb-2020 02:29:06] 3. Trying to create backup archive …
    [02-Feb-2020 02:35:43] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [02-Feb-2020 02:35:43] ERROR: Step aborted: too many attempts!

    I have deactivated the plugin, reactivated and it is no longer visible, although it is listed in active plugins.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi @mmccreery
    Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”

    Also, give me a full screenshot of your BackWPUp job -> File tab.

    Thank you!

    Thread Starter mmccreery

    (@mmccreery)

    WordPress version: 5.3.2
    BackWPup version: 3.7.0
    PHP version: 7.2.24 (64bit)
    MySQL version: 5.6.46-cll-lve
    cURL version: 7.62.0
    cURL SSL version: OpenSSL/1.0.2k
    WP-Cron url: https://loti.org/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home/myxi38biglbo/public_html
    Temp folder: /home/myxi38biglbo/public_html/wp-content/uploads/backwpup-314a0a-temp/
    Log folder: /home/myxi38biglbo/public_html/wp-content/uploads/backwpup-314a0a-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user: myxi38biglbo
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 21:25
    Blog Time: 15:25
    Blog Timezone: America/Chicago
    Blog Time offset: -6 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 50.25 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, inotify, intl, json, libxml, litespeed, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, zlib

    WordPress version: 5.3.2
    BackWPup version: 3.7.0
    PHP version: 7.2.24 (64bit)
    MySQL version: 5.6.46-cll-lve
    cURL version: 7.62.0
    cURL SSL version: OpenSSL/1.0.2k
    WP-Cron url: https://loti.org/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home/myxi38biglbo/public_html
    Temp folder: /home/myxi38biglbo/public_html/wp-content/uploads/backwpup-314a0a-temp/
    Log folder: /home/myxi38biglbo/public_html/wp-content/uploads/backwpup-314a0a-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user: myxi38biglbo
    Maximum execution time: 30 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 21:25
    Blog Time: 15:25
    Blog Timezone: America/Chicago
    Blog Time offset: -6 hours
    Blog language: en-US
    MySQL Client encoding: utf8
    PHP Memory limit: 256M
    WP memory limit: 40M
    WP maximum memory limit: 256M
    Memory in use: 50.25 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, inotify, intl, json, libxml, litespeed, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, zlib

    Sorry I can’t get a screenshot to paste here. And I see no media button…

    Also, today I tried deleting and re-installing BackWPup, same result when attempting to run job

    Thread Starter mmccreery

    (@mmccreery)

    @mmccreery
    please update the screenshot to dropbox or imgur instead.
    thank you!

    Thread Starter mmccreery

    (@mmccreery)

    Thread Starter mmccreery

    (@mmccreery)

    Screenshots are in Dropbox, above link

    Thread Starter mmccreery

    (@mmccreery)

    Please advise. My backups are still not completing and we’ve been without a current backup since the end of December.

    Hi @mmccreery
    please try to split the full backup job to smaller jobs, for example, one for database, one for uploads and the last one for plugins and themes. Also, I would recommend you to exclude these folder .easyssl_backup , simple-backup since it was not standard WordPress folders and you will not need backup duplicated backups 😉

    I think the issue can be marked as resolved now 🙂
    But if you still have any issues, please let me know!
    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

Viewing 9 replies - 1 through 9 (of 9 total)

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