Plugin doesn’t work in multisite

Hello,

I need to implement a chat feature on a subsite within my WordPress multisite setup and tried using your plugin for this purpose.

After configuring everything and adding the shortcode to the page, I encountered an error — here’s a screenshot: https://prnt.sc/FhqxV6ZMMvE1. All related requests in the network tab are returning a 500 error.

Upon debugging, I found this memory-related error in the logs:

swift

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[10-Apr-2025 08:40:01 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 20480 bytes) in /home/1335637.cloudwaysapps.com/kbwwdukcgh/public_html/wp-includes/class-wpdb.php on line 2316

I attempted to increase the memory limit on the server and through code, but the issue still persists.

Interestingly, when I activated the plugin on a standalone (non-multisite) WordPress site, it worked perfectly with no errors — which suggests there may be a conflict with multisite environments.

Could you please advise on how to resolve this conflict? We’re very interested in using this plugin on our multisite subsite and are ready to purchase if everything works smoothly.

Thank you!

The page I need help with: [log in to see the link]