Plugin Doesn’t WORK

  • Resolved patrickhess

    (@patrickhess)


    6 years, 7 months ago

    Have tried two methods to make it work on the same page. This page just below the header slideshow has a grey bar where I put the PHP shortcode method. I also put the SHORTCODE only above the first FAQ under Lodging (see page source) and then also put the script in the head tag. None of them make it work or show up. Yet when I’m on the plugin help page it asked me to log in to my FB account (which I was already logged in) and then it worked within the WordPress admin area.

    I’ve removed and reconnected our facebook page.
    I’ve tried to put the java in the head.

    What else is wrong?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    6 years, 7 months ago

    Hi, @patrickhess
    It looks that you have used someone else’s script.
    You Facebook page is Wilderness Club Resort with id 176969249013945.

    If you check the source code of your website, the link is <script async=”async” src=”https://static.mobilemonkey.com/js/365661662342.js”></script>
    The number at the end of the link should be equal to your FB page ID.

    Also, make sure that the domain is in the whitelist
    Please, paste the correct link, only one time and this will be working

    Thread Starter patrickhess

    (@patrickhess)

    6 years, 7 months ago

    changed the long number in the script in the head tag which is the only instance in the entire page/site. Still doesn’t work. Was whitelisted already

    https://wildernessclubmontana.com/

    • This reply was modified 6 years, 7 months ago by patrickhess.
    Plugin Support ingasupranovich

    (@ingasupranovich)

    6 years, 7 months ago

    Hi, @patrickhess
    Recorded video for you https://www.loom.com/share/904f40f6e9a94b7489b778003f29f3a3
    The link pasted incorrectly, it has as part of the URL website address.

    Please try the following:
    1. Remove the existing link
    2. 1. Go to Appearance -> Theme (or Theme Editor)
    2. Find on the right panel Theme Header (header.php)
    3. Paste script as the first line under the <body> tag
    <script async=”async” src=”https://static.mobilemonkey.com/js/176969249013945.js”></script&gt;

    Let me know if that worked

    Thread Starter patrickhess

    (@patrickhess)

    6 years, 7 months ago

    It wasn’t in the header.php file but another theme file called base.php which when I pasted in there, it now works. Thank you for helping troubleshoot this.

Viewing 4 replies - 1 through 4 (of 4 total)

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