Plugin causing fatal error

  • AdventDeo

    (@adventdeo)


    6 years, 8 months ago

    Hi,

    Please see the two screenshots below:

    View post on imgur.com

    View post on imgur.com

    My entire website was down. I entered using recovery mode, and saw the first screenshot. I disabled the plugin, the site is now working again. I exited recovery mode, went back in to dashboard, and then tried activating the plugin. It says fatal error, and the message didn’t show properly so I had to screenshot the “inspect” page instead.

    I have wordfence on all of my 20+ websites. This is the only one so far that is having problems (still investigating). Do you think it’s a clash with other plugins?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • WFGerroald

    (@wfgerald)

    6 years, 8 months ago

    Hey @adventdeo,

    This sounds like a WordPress plugin update that didn’t go well. Can you please try reinstalling Wordfence and let me know if it helps?

    https://www.wordfence.com/help/advanced/remove-or-reset/

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thread Starter AdventDeo

    (@adventdeo)

    6 years, 8 months ago

    Hi,

    So to save me the headache I downloaded “WordFence Assistant”

    1. I deleted WordFence Security from the plugin list via my dashboard.

    2. Using WF Assistant, I clicked “Delete all WordFence Data and Tables” for a clean slate

    3. I disabled WF Assistant

    4. I reinstalled WordFence Security and activated it

    So far, it’s working fine. Thank you!

    WFGerroald

    (@wfgerald)

    6 years, 8 months ago

    Hey @adventdeo,

    Thanks for the update, and happy to hear it!

    Please let us know if anything else comes up.

    Thanks,

    Gerroald

    Thread Starter AdventDeo

    (@adventdeo)

    6 years, 8 months ago

    Hi all, the exact same issue happened again today… Is there a way you can investigate what is going on? What do you need from me?

    Thread Starter AdventDeo

    (@adventdeo)

    6 years, 8 months ago

    I have NOT deleted and reinstalled the plugin, because maybe you’d like to go into my website and try to see what is going on? This site have hundreds of visitors daily (we’re running Google Ads) so a problem like this is very bad for the business…

    WFGerroald

    (@wfgerald)

    6 years, 6 months ago

    Hey @adventdeo,

    My apologies for the delayed response, I didn’t notice your update.

    There isn’t going to be anything we can investigate looking at the WordPress site. The best possible place to look for clues would be the PHP error and access logs at the time of the event. You might possibly see memory errors. Either way, I’ll share this with the developers.

    Thanks,

    Gerroald

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin causing fatal error’ is closed to new replies.