Plugin breaking wp-admin – anyone else having this problem?

  • Resolved loudfan

    (@loudfan)


    3 months ago

    ALL of my websites that use this plugin are giving me the white screen of death in the admin area. The site itself looks fine, but if you go to the login screen (wp-admin), you get the following error:

    This page isn’t working
    [website] didn’t send any data.
    ERR_EMPTY_RESPONSE

    I was able to fix one of them by deleting the plugin, which is why I’m posting here—just wanted to see if anyone else had a similar issue.

    • This topic was modified 3 months ago by loudfan.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 months ago

    Hello @loudfan

    Thank you for reaching out and I am happy to help!

    Can you please share how many websites you are experiencing the issue on? Are all the websites on the same server? Also, can you please specify when you started to experience the problem?
    Can you please try to completely remove the W3TC and perform a clean install, and let me know if this helps!

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache

    Thanks!

    Thread Starter loudfan

    (@loudfan)

    3 months ago

    Hi Marko! They were all on the same server and it turns out that was the issue. (Initially I thought it might be the plugin because one site that did NOT have it installed was working fine, but later, it failed as well.) Once Apache was restarted everything was back to normal. Thanks for your response.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 months, 4 weeks ago

    Hello @loudfan

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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