Plugin Activation Error

  • Resolved brandenc

    (@brandenc)


    1 year, 2 months ago

    I am running into an issue where when I activate the plugin it takes me to an error page saying “Sorry, you are not allowed to access this page.” If I refresh the plugins page and click opt in it takes me to this same error page, there is also an error notification saying “WooCommerce must be installed and activated in order to use Subaccounts for WooCommerce.” and below that has the “You are just one step away – Complete “Subaccounts for WooCommerce” Activation Now” message (which also takes me to the error page). I have tried re-activating WooCommerce, as well as disabling all other plugins and themes and this did not work. Other plugins with WooCommerce dependencies are working as well. Any help would be appreciated!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author mediaticus

    (@mediaticus)

    1 year, 2 months ago

    Hi @brandenc,

    Thank you for reaching out!

    If you activate the plugin, is the following page on your site reachable? Dashboard → WooCommerce → Subaccounts → Contact Us

    If so, could you contact us via the contact form and provide us with both administrative and FTP access to your site?

    Thread Starter brandenc

    (@brandenc)

    1 year, 2 months ago

    Hello,

    When activating the Plugin the only options are Opt in and Deactivate, there is also no menu item on the dashboard for Subaccounts under WooCommerce, do you know where I should start looking for troubleshooting on this? As mentioned before this is happening even with all other plugins except WooCommmerce disable and on default themes.

    Plugin Author mediaticus

    (@mediaticus)

    1 year, 2 months ago

    Hi @brandenc,

    Could you please try to download and install the 1.6.2 version (“Previous Versions” section, on this page: https://wordpress.org/plugins/subaccounts-for-woocommerce/advanced/) and let us know if this fixes the reported issue?

    Thread Starter brandenc

    (@brandenc)

    1 year, 2 months ago

    Hello,

    I tried this out and it did not work unfortunately. I also tried versions 1.5 and 1.4 which both are running into the same error still. I will mention that this is on a multisite, all of the sites in the multisite are running into the same issue. I installed it on a second multisite we run and it is working on that one, not sure what the difference might be as they are run the same way, but let me know next troubleshooting steps you can think of!

    Plugin Author mediaticus

    (@mediaticus)

    1 year, 2 months ago

    Hi @brandenc,

    The reported issue has been addressed on version 1.6.4. Could you please test the activation process and let us know the result?

    Please note that activating the plugin on the entire network is not supported at this time. However you may want to try activating it individually on all the sites you need to use it on.

    Feel free to report any issues you may encounter, via: Dashboard → WooCommerce → Subaccounts → Contact Us.

    Plugin Author mediaticus

    (@mediaticus)

    1 year, 2 months ago

    We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved.

    If you have any other questions about the plugin, please start a new thread.

    Thread Starter brandenc

    (@brandenc)

    1 year, 2 months ago

    Hello!

    Just wanted to reply that this update worked and is currently functioning correctly for me!

    Thanks!

    Plugin Author mediaticus

    (@mediaticus)

    1 year, 2 months ago

    Hi @brandenc,

    Thanks for confirming this!

Viewing 8 replies - 1 through 8 (of 8 total)

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