Plugin Activation

  • Resolved lifewanders

    (@lifewanders)


    8 years, 6 months ago

    I just downloaded your Awesome Support plug in to test this out on my site. Evry time I try to activate the plugin I get the notification that it was activated, yet the plugin itself still stay inactive. I have deleted and tried uploading through the wordpres plugin site and the same thing happens.

    My theme is Onesocial Marketplace (BuddyBoss) and I am running php version PHP 7.0.23.

    Regards
    Dan

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hi – is there an error in the debug.log file being thrown every time you try to activate?

    Thanks

    Thread Starter lifewanders

    (@lifewanders)

    8 years, 6 months ago

    I took a look at the debug log, and admittedly I am not well versed in this, but the errors does not seem to be related to the plugin activation attempt. I am getting an the following error, but I don’t think this is related.

    bp_nav was called incorrectly. The bp_nav and bp_options_nav globals should not be used directly and are deprecated. Please use the BuddyPress nav functions instead.

    Thanks
    Dan

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hi:

    Yeah, that error is not related to us. The only suggestion I would have is to see if you can activate with all your other plugins deactivated. I suspect that one of them is getting in the way.

    Thanks.

    Thread Starter lifewanders

    (@lifewanders)

    8 years, 6 months ago

    Any idea why I would be getting the following error?

    “Awesome Support requires PHP version 5.6 or above. Read more information about how you can update.” When I am running php 7.0?

    The plugin shows active, but none of the menu options appear in the dashboard.

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hi:

    I have no idea why that would be. Is it possible that you have multiple versions of PHP installed and maybe the one that is being used isn’t really PHP? Or maybe there’s another plugin that is trying to mask the real PHP version? Both of these are unlikely but they’re the only things I can think of as possible causes.

    We have tons of sites using PHP 7.0.x and PHP 7.1.x with no issues so not sure why you would get that message. Since you just installed I assume you’re using Awesome Support 4.0.6?

    Thanks.

    Thread Starter lifewanders

    (@lifewanders)

    8 years, 6 months ago

    OK I thought I would share my resolution. After you confirmed that you were not familiar with this issue, I looked to the internet and found this article.

    http://www.beyondmyfrontdoor.com/wp/how-to-fix-wordpress-reporting-the-wrong-php-version/

    Sure enough my htaccess file was referencing an old version of PHP even though it was running the latest version. After commenting it out, it finally activated.

    Thank you for your help
    Dan

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hey – thanks for sharing that. I never would have thought of looking in .htaccess for a PHP version override.

Viewing 7 replies - 1 through 7 (of 7 total)

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