Please help – version upgrade

  • Resolved alexanderweb

    (@alexanderweb)


    3 years, 10 months ago

    I have been a great fan of the plugin now for many years and never had an issue with all my tables and data thanks to the work of the team.

    On my site I am still using the original version (2.5.1) I purchased with no issues but understand I need to update.

    * The Plugin “wpDataTables” needs an upgrade (2.5.1 -> 4.2.1).

    All my other plugins can be updated but not wpDataTables

    Any advice would be appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wpDataTables

    (@wpdatatables)

    3 years, 10 months ago

    Hey @alexanderweb how have you been?

    Since you’re using the full version of the plugin, as much as we’d love to help you out here, we cannot since commercial products are not supported in these forums.

    So, please feel free to visit our official support platform, and open a pre-purchase ticket here, and we’ll gladly help you there as soon as possible. Just make sure to mention that you’re alexanderweb from wordpress.org so we know it’s you.

    Sorry for the inconvenience, but we need to play by the rules.

    Best!

    Thread Starter alexanderweb

    (@alexanderweb)

    3 years, 10 months ago

    Of Course @wpdatatables and as a user of the full version I should have known that but as the Plugin has worked so well for me without any issues (as you can see from my version number) I had forgotten but will the official support platform and pose the question.

    Thanks again for the guidance.

    Plugin Author wpDataTables

    (@wpdatatables)

    3 years, 10 months ago

    You’re welcome, @alexanderweb.

    Feel free to reach out to us if you have any further questions or issues.

Viewing 3 replies - 1 through 3 (of 3 total)

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