Please enter a valid Service code.

  • Resolved ausdamo

    (@ausdamo)


    6 months ago

    Hello, this plugin has been working so well for us.

    Today we discovered that it can no longer calculate International rates. After enabling debug more the message “Australia Post Live Rates: Please enter a valid Service code.” is displayed when entering an International address.

    The customer is shown “No shipping options are available for this address. Please verify the address is correct or try a different address.”

    We are at a loss to troubleshoot any further so would appreciate some assistance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Marta Borówka

    (@martapaw)

    6 months ago

    Hello @ausdamo,

    Thank you for your report.

    To investigate the issue, I will need the information from Debug Mode (please see how to enable it: https://octolize.com/docs/article/australia-post-how-to-enable-debug-mode/) after entering the address in the Checkout page. Copy-paste from those sections: https://imgsh.net/i/dea063af76

    The screenshots of the shipping method (which is not working) would also be helpful.

    Best regards,
    Marta Borówka

    Thread Starter ausdamo

    (@ausdamo)

    6 months ago

    Thanks Marta. I do see those blue panel messages after enabling debug mode. All I can see is the message I have already supplied. It appears in a red/pink message at the top of the checkout.

    Plugin Support Marta Borówka

    (@martapaw)

    6 months ago

    Thanks for the information. According to that, I need to recreate the issue manually, so please send:
    1. Screenshots of the shipping method setting (which is not working).
    2. Sender and recipient addresses.
    3. Information about the product(s) in your cart: size and weight.

    Best regards,
    Marta Borówka

    Thread Starter ausdamo

    (@ausdamo)

    6 months ago

    how can I do that without publicly posting that amount of detail here?

    Plugin Support Marta Borówka

    (@martapaw)

    6 months ago

    I suspect that providing the addresses here may be problematic, so the best solution would be to contact us directly with all the information that I mentioned in the previous message: https://octolize.com/support

    Best regards,
    Marta Borówka

    Plugin Support Marta Borówka

    (@martapaw)

    5 months, 3 weeks ago

    Since we have not received a response, I am marking this thread as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)

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