Dear @guronus,
We are sorry for the inconvenience. The reason for this issue differs per website.
Could you please, send us the backup log file, so I can analyze the issue?
You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
In case you don’t have access to your dashboard, you can download it using the FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.
You may send the file to our support email, if you don’t wish to share it publicly in the forum: support@backup-guard.com
Let me know in case of any questions.
I sent it in reply for your mail
and let it be here https://we.tl/t-MKhQ3yfuQq
Last days no one successed backup at all
Thank you
Hi @guronus,
I can see that this backup is implemented successfully:
sg_backup_opt(full)_20200311001845_backup (1).log
As for those 2 backups, can I ask you to decrease the “Number of rows to backup at once” option from your backup settings?
I will wait for your answer.
Hey @guronus,
I was wondering whether you saw our last message.
Let us know in case of any questions in a new thread.
I will now mark this as resolved.
