PDF not full width on first time load

Resolved koolkatwebdesigns
(@koolkatwebdesigns)

1 year, 3 months ago
1. Scroll down to the area where you see “site maps/floor plans”
2. Click the 1615 or 1617 rectangle (its an SVG)
3. Notice the popup shows the PDF but the PDF does not fill the width of the popup
4. resize the browser and everything resizes so the PDF fits perfectly
5. Subsequent loads also work so you will need to refresh the page each time to recreate the issue.
Is there a way to call resize in javascript when the popup loads so it always fits or some other work around?

Thanks

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Kim L
(@kimmyx)

1 year, 2 months ago

Hi @koolkatwebdesigns,

We visited your site and tested your popups, but we couldn’t reproduce the issue you described.

See our test here: https://share.zight.com/4guLro79

May we know what browser you used to test and if there are any extensions installed?

We’ll wait for your response!

Thread Starter koolkatwebdesigns
(@koolkatwebdesigns)

1 year, 2 months ago

I am using chrome on a mac I see the issue on Safari too. To reproduce, make sure it is a fresh browser load.

Thanks

Thread Starter koolkatwebdesigns
(@koolkatwebdesigns)

1 year, 2 months ago

I just checked again and Chrome seems fixed but Safari is still an issue. Thanks.

Thread Starter koolkatwebdesigns
(@koolkatwebdesigns)

1 year, 2 months ago

Chrome issue is back today

Thread Starter koolkatwebdesigns
(@koolkatwebdesigns)

1 year, 2 months ago

Also, on a smaller screen pdf content is larger than the popup until resize.

Thanks

Plugin Support Kim L
(@kimmyx)

1 year, 2 months ago

Hi @koolkatwebdesigns,

Thanks for the updates.

Could you try setting your popup size to auto? See here: https://share.zight.com/2NuQ6doK

What we think is happening is that the popup size follows the size you set (small) on the settings first, but when you readjust the window, it adjusts according to the screen size.

Let us know how it goes. 🙏

Plugin Support Kim L
(@kimmyx)

1 year, 2 months ago

Hi there,

I’m going to mark this as resolved as we haven’t heard from you in a while.

Feel free to create a new thread if you have other questions.

Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

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