Paypal subscription account change.

  • Resolved Surya Panda

    (@suryapanda)


    1 year, 8 months ago

    Hello,

    I am using PMpro with Paypal for subscription payment. Recently I had changed paypal account where the subsciption payment goes. New subscriptions go to the new account, but renewal of the old subscriptions still go to the old paypal account. How to change everything to new?

    Thanks,
    Surya

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    1 year, 8 months ago

    Hi Surya, thank you for reaching out to the Paid Memberships Pro team.

    Subscriptions can’t be transferred between PayPal accounts – this is a restriction by PayPal for security reasons.

    There’s two options around this, where you can either keep those subscriptions active, and have them point to the same IPN URL where they will continue updating and renewing on your site.

    Or if you need to completely stop using that account, we recommend setting an expiration date for the next payment date for each of those active subscriptions manually. Notify your customers of the upcoming expiration, and once expired prompt them to sign up again through your new account.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Plugin Support Jarryd Long

    (@jarryd-long)

    1 year, 8 months ago

    Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any other questions regarding this issue please start a new topic for each question to ensure we can provide the best support possible.

    If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://wordpress.org/support/plugin/paid-memberships-pro/reviews/

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 2 replies - 1 through 2 (of 2 total)

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