Paypal not processing

  • Resolved kentopolis

    (@kentopolis)


    2 months, 3 weeks ago

    We had someone (our first user) pay using paypal for a yearly subscription – the system says it went through but nothing ever hit our paypal account. Please help! the Subscription was for $145.99 and the only transaction we have is a test payment for $1… our paypal settings in the plugin all show success.. The client did do a trial and then execute early on just paying I believe.

    • This topic was modified 2 months, 3 weeks ago by kentopolis.

    The page I need help with: [log in to see the link]

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  • Thread Starter kentopolis

    (@kentopolis)

    2 months, 3 weeks ago

    we have shut off paypal for the time being…

    Even though above it clearly stays that this users payment token successfully setup with paypal, but no charge was made through paypal in the payments section:

    Plugin Support thomaswild

    (@thomaswild)

    2 months, 3 weeks ago

    Hello @kentopolis,

    To better understand the issue at hand, could you please provide some additional details:

    1. Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
    2. Could you please go to the Dashboard -> Paid Member Subscriptions -> Payments page, hover your mouse cursor over the Payment that was made by the same user whose subscription logs you have attached above and click the Edit Payment link that appears? Once you are on the Edit Payment page please take a screenshot of the Payment Logs and send it to me.

      You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs an example of how the Payment Logs should look.

    IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
    You can use a site like https://snipboard.io/ to share the screenshots.

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