Payments not being processed

  • Resolved kiwimeg

    (@kiwimeg)


    6 years, 2 months ago

    Hi there

    I have just updated to GF v2.4.17 and the DPS feed no longer seems to work. On a staging site with GF2.4.16 it all works perfectly.

    Cheers
    Meg

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webaware

    (@webaware)

    6 years, 2 months ago

    G’day Meg,

    I’m running the latest Gravity Forms 2.4.17 in my test environment, with no problems seen across any of my plugins including DPS PxPay (Windcave).

    On your test environment, are you running in the sandbox or against the live gateway? If sandbox, can you try the live gateway to see whether the live account has a problem? It might be an issue with the account.

    Please also enable logging in Gravity Forms, and enable logging for the add-on so that we can see what is being logged. It might help identify what is going on.

    https://www.gravityhelp.com/documentation/article/logging-add-on/

    cheers,
    Ross

    Thread Starter kiwimeg

    (@kiwimeg)

    6 years, 2 months ago

    Thanks for your speedy reply Ross!

    It is working now – I rolled the live site back to the previous version and then updated it again and it works just fine.

    Plugin Author webaware

    (@webaware)

    6 years, 2 months ago

    Oh good, the old “something stuck in the pipes” thing again 🙂

    Glad you got it sorted with a reinstall.

    cheers,
    Ross

Viewing 3 replies - 1 through 3 (of 3 total)

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