Payment Method NULL error

  • Resolved michaelkweb

    (@michaelkweb)


    5 months, 1 week ago

    Hello,

    For the past month when a new order is placed first it sends a failed order email and then a new order.
    After searching I found from the plugin logs that when a user tries to pay with credit card via stripe
    it throws this error
    REQUEST paymentmethods::retrieve–[“”]
    Error during API call. The resource ID cannot be null or whitespace.
    Payment processing failed. Please retry.

    Then it moves on to
    Entering::process_payment
    REQUEST customers::retrieve–[“cus_SzyMKZ4RXSuWnp”] 2025-09-05T12:07:08+00:00 Info 5.203.229.73::RESPONSE customers::retrieve–{

    and then it gets the REQUEST paymentmethods::retrieve–[“”] value and moves on.

    Default payment method is stripe card. I’m not using blocks builder. Checkout page is default. Is there anything I could do? could you please advise ?

    • This topic was modified 5 months, 1 week ago by michaelkweb.
Viewing 1 replies (of 1 total)
  • Plugin Support Funnelkit Support

    (@supportfunnelkit)

    5 months, 1 week ago

    Hi @michaelkweb,

    Thanks for using the Funnelkit Builder.

    Are you using Funnelkit Stripe plugin for the order processing? We would like to share this support link is for only for the Funnelkit Builder.

    The FunnelKit Checkout doesn’t play any role in the Order Processing. It just beautifies the checkout page skin and all the responsibility to complete the order and processing happens between the WooCommerce and Payment gateway.

    For any technical support, we request you to reach out our support desk here with complete details.

    Closing this thread from here

    Thanks
    Team Funnelkit

Viewing 1 replies (of 1 total)

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