payment method box squashed

Resolved vsonacci
(@vsonacci)

4 years, 4 months ago

I have 3 payment methods (stripe, coinbase, paypal) active in my woo commerce payments manager and during checkout the options are there but they are squashed together and overlapping inside the payment box (clickable but not readable).

Also noticed that I am unable to edit / manage paypal payment settings in woo commerce settings while fluid is active – the save changes button will not work. The workaround I found was to deactivate fluid, edit settings, then reactivate.

Besides those two issues, the plugin is great;
Thank you in advance for any help!

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago

also just noticed that the checkbox for “I have read and agree to the website terms and conditions” has completely dissappeared –

Plugin Support Luiggi B.
(@luiggiab)

4 years, 4 months ago

Hello Vsonacci,

We’ll need more information to proceed, could you send us the following information?

– Theme and plugins being used.
– The link to a screenshot of the error.
– Any other information that could help us replicate this issue such as the step-by-step flow or the plugin settings being used.

Also, your link is currently not working, could you check?

Best,
Luiggi
Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago
Hi Luiggi,

THEME

as far as plugins – I deactivated all plugins associated with the checkout page to see if there was any conflicts and had no success –

settings, these are the checkout options I have checked at the moment but also tried to toggle each one on and off to see if it would resolve but did not work:

checked:
hide optional fields behind a link button
made “add” link buttons lowercase
billing adderess same as shipping
show coupon codes as a substep
enable express checkout

ordner notes = optional and shipping options are hidden
- This reply was modified 4 years, 4 months ago by vsonacci.
Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago

screenshot squashed box and no checkbox

Plugin Author Diego Versiani
(@diegoversiani)

4 years, 4 months ago

Hi @vsonacci,

Thanks for sending the screenshot.

1. This looks like an incompatibility with the theme so it is really important that we know which theme you are using.

2. Which plugin you are using for PayPal? Currently, we only support the native WooCommerce PayPal connection and the plugins
“WooCommerce PayPal Payments” and “WooCommerce PayPal Checkout Payment Gateway”.

We have not tested Fluid Checkout with other PayPal plugins.

Please keep in mind that without more detailed information we won’t be able to help.

Best,
Diego

Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago

sorry it looks like all my info was tagged for moderation:

the theme is QUANTUM THEME – KENTHA (for some reason the link will not work but it will come up first search on google)

as far as plugins – I deactivated all plugins associated with the checkout page to see if there was any conflicts and had no success –

settings, these are the checkout options I have checked at the moment but also tried to toggle each one on and off to see if it would resolve but did not work:

checked:
hide optional fields behind a link button
made “add” link buttons lowercase
billing adderess same as shipping
show coupon codes as a substep
enable express checkout

ordner notes = optional and shipping options are hidden

Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago

also it is not a paypal issue – I have deactivated paypal and ran with single payment option (stripe) and the result is the same and I am using the approved woocommerce paypal payments plugin you suggested as well

Plugin Author Diego Versiani
(@diegoversiani)

4 years, 4 months ago

Thanks @vsonacci,

We’ll look into this and reply to you once the status changes.

Best,
Diego

Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago

hi @diegoversiani just wanted to follow up to see if there were any updates or anything that I could do to help resolve?

Thank you

Plugin Author Diego Versiani
(@diegoversiani)

4 years, 4 months ago

Hi @vsonacci,

We’ve asked the theme authors for a copy so that we can work on adding the theme compatibility.

I’ll update you once we get a response.

Best,
Diego

Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago

ok great thank you! 🙏🙏🙏🙏

Plugin Author Diego Versiani
(@diegoversiani)

4 years, 4 months ago

Hi @vsonacci,

We are discussing with the theme authors about a possible collaboration to tackle this issue.

I’ll keep you posted.

Best,
Diego

Plugin Author Diego Versiani
(@diegoversiani)

4 years, 4 months ago

Hi @vsonacci,

We did not reach a consensus with the theme authors on how to tackle this, and without access to the theme files, we can’t really do anything to fix the incompatibility.

The theme authors said that checking the option “Disable ajax loading” of their theme on the checkout page could fix the problem:
https://www.dropbox.com/s/0jbectwws3nri8n/scr%202021-11-26%20at%2019.59.04.png?dl=0

If it does not work, please contact the theme support team to help you with that.

I’m closing this issue for now. I’m sorry we can’t be of more help this time.

Best,
Diego
Thread Starter vsonacci
(@vsonacci)

4 years, 4 months ago
Greetings @diegoversiani –

truly appreciate your time and efforts on this – my support line with theme authors expired a few weeks ago so I will likely have to renew to reach out to them. Would it be of any help if I purchased a second license asap to figure it out? I had intentions of doing so for a different project so is there some way to make it work?
- This reply was modified 4 years, 4 months ago by vsonacci.
Plugin Support Luiggi B.
(@luiggiab)

4 years, 3 months ago
Hello Vsonacci,

Sure, that could work, please reach us at support [at] fluidcheckout.com so we can discuss this further.

We will create a different ticket for that there so I will be closing this one.

Best,
Luiggi
- This reply was modified 4 years, 3 months ago by Luiggi B..