Password Twice Problem

  • Resolved bypangea

    (@bypangea)


    2 years, 7 months ago

    When I activate the general password, I have to enter the password twice. When I write for the first time, it does not accept. The second time I type, I can log in. I think there is a problem with the plugin.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WP Folio Team

    (@buildwps)

    2 years, 7 months ago

    Hi @bypangea ,

    Thank you for reaching out to us.

    If you’ve entered the correct password but still can’t view the protected content, it’s likely that you’re using an unsupported caching method and/or plugin.

    Which hosting server, cache server you’re using?

    Could you help to temporary disable cache and check if it works please?

    For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

    Thread Starter bypangea

    (@bypangea)

    2 years, 7 months ago

    I’m not using a caching plugin.

    Plugin Author WP Folio Team

    (@buildwps)

    2 years, 7 months ago

    Hi @bypangea ,

    Can you provide us a password and sample protected URL to take a look please?

    Our customer sometime meet this issue and can fix it after disable\clear the cache.

    Which hosting server you are using? It could be have cache on the hosting server.

    Awaiting your reply.

    Thread Starter bypangea

    (@bypangea)

    2 years, 7 months ago

    https://lake2forest.de/

    Pass: 123456

    Plugin Author WP Folio Team

    (@buildwps)

    2 years, 7 months ago

    Hi @bypangea ,

    Could you help to disable Unlock Password Protected Content without Page Refresh option and check if it works please?

    Awaiting your reply.

    Thread Starter bypangea

    (@bypangea)

    2 years, 7 months ago

    Unfortunately this solution didn’t work.

    Plugin Author WP Folio Team

    (@buildwps)

    2 years, 7 months ago

    Hello @bypangea,

    Could you please make sure that the plugin is updated to the latest version, along with the PHP version? It could possibly be causing issues. You can also check this article on Basic Troubleshooting.

    If nothing helps, please provide us temporary admin access to your site so our team can check directly. Please reach out to us by email at support(at)wpfolio.com

    Thread Starter bypangea

    (@bypangea)

    2 years, 7 months ago

    Merhaba gerekli admin almak maille ilettim.

Viewing 8 replies - 1 through 8 (of 8 total)

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